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EFDE custom policy not showing under applied policies

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We're using an installer that include both Endpoint Security (v8.0.2028.0) and Full Disk Encryption (v1.2.4.12). After the successful install of both products, we cannot see any EFDE policy set under "applied policy". I was able to find out that our custom EFDE policy was applied by requesting configuration and verify the details that match our custom EFDE policy. Is there a fix coming? We can request configuration, but if a machine is offline then obvious we can't see what policy is applied at that given moment.

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  • ESET Staff

If my understanding is correct, you created installer where you included policy for EFDE? If so, it is actually expected behavior, as installer will just configure installed product to use settings from embedded policy, but to enforce settings, policy has to be applied also in console in a standard way. If so, solution would be to visit policies screen and assign required policy to groups or devices. In other words, policy as included in installers are intended primarily for initial configuration used until management agent is able to fetch policies and other properties from ESET PROTECT.

We will also try to improve communication of this behavior so that is it more clear.

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