ESET Endpoint 8 using 25% CPU constantly

[Lockbits 10]

Hello guys,

One customer is asking us why its EPV8 is using 25% of CPU although there're no idle scanning nor module updates and so on.

I created an ESET Log Collector with this setting turned on: advanced oper. system logging under tools -> diagnostics

Can you forward this ESET Log Collector to developers?

https://www.dropbox.com/s/kdivw66n0moco52/Uso excesivo CPU logs.rar?dl=0

For safety concerns I encrypted them with a password. Please ask me the password via inbox.

Thank you.

[Marcos 5,070]

Please drop me a personal message with the password.

[Lockbits 10]

15 minutes ago, Marcos said:

Please drop me a personal message with the password.

Sent. Thanks,

[Marcos 5,070]

There is no EsetPerf.etl log in C:\ProgramData\ESET\ESET Security\Diagnostics which cannot happen if you enabled advanced OS logging and disabled it prior to collecting logs with ELC.