Jump to content

Agent 7.2.1266.0 could not connect to ESMC

Recommended Posts

Agent is installed on the ESMC server howver it could not connect to it !

Status.html give the following errors.

Kindly help me solve this issue

Status log
Scope Time Text
Dynamic groups 2021-Apr-10 15:56:40 Device is not member of any dynamic group
Last authentication 2021-Apr-10 15:59:00 Enrollment failed with error: Request: Era.Common.Services.Authentication.RPCEnrollmentRequest on connection: host: "" port: 2222 with proxy set as: Proxy: Connection: :3128, Credentials: Name: , Password: ******, Enabled:0, EnabledFallback:1, failed with error code: 14, error message: Connect Failed, and error details:  
Last replication 2021-Apr-10 15:58:52 ERROR: InitializeConnection: Initiating replication connection to 'host: "" port: 2222' failed with: GetAuthenticationSessionToken: Failed to fetch device session token in time
Replication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection:, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]
All replication attempts: 26
Peer certificate 2021-Apr-10 15:25:46 Error
Agent peer certificate with subject 'CN=Agent at *' issued by 'CN=Server Certification Authority' with serial number '016851b12f9dc042d6a67557b753a3bb8501' is invalid now (NodVerifyTrustResult: 42, NVT_NotTrusted, X509ChainStatus: 0x10000, X509CSF_PartialChain)
Peer certificate may be valid but can not be verified on this machine
Check time validity and presence of issuing certification authority
Policies 2021-Apr-10 15:25:46 Device has no policies assigned
Product 2021-Apr-10 15:25:40 Product install configuration:
Product type: Agent
Product version: 7.2.1266.0
Product locale: en_US
Replication security 2021-Apr-10 15:59:00 Error: NodVerifyCertificateChain failed: NodVerifyTrustResult: 42, NVT_NotTrusted, X509ChainStatus: 0x10000, X509CSF_PartialChain, certificate: [Subject='CN=Server at *', Issuer='CN=Server Certification Authority', NotBefore=2015-Dec-29 00:00:00, NotAfter:2025-Dec-26 00:00:00, Serial=01b4c9426319ea408db6c34e19ef45279a01, SHA256=a447b37a92ec6060705b971ce706f5ebdf8eb388a57098dd0bfd462a3d63b4b1, SubjectKeyIdentifier=3bebb9384b053e6e2568458a82acd619b303f1fb, AuthorityKeyIdentifier=218df48d069530feb2186443895185822ff66624]
Remote host:
Remote machine certificate is not trusted because signing certificates (CAs) are not trusted or found in system/agent database
Check if signing certificate authority was used during installation of agent or installed in system

Best Regards



Link to post
Share on other sites
  • Administrators

Remote machine certificate is not trusted because signing certificates (CAs) are not trusted or found in system/agent database

Create a live agent installer so that it contains the current CA and peer certificates and re-deploy it on this server.

Once this has been fixed, consider upgrade from ESMC to ESET PROTECT.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Create New...