remove hp deep instinct software

[Marcelinho 0]

This software conflicts with nod32 and is somekind of antivirus delivered with Hp notebooks.

The services and registry is protected. Uninstalling hp security manager and hp sure is not enough

[Marcelinho 0]

I managed to deinstall it. After reboot i have the problem that a install package of the latest antivirus with agent reports that there is anti malware activity (while eset 7.32.039 is running without problem) and stops installing.

[Marcos 4,935]

Please post a screen shot for clarification.

[Marcelinho 0]

Ok, let me finnish a full scan.

[itman 1,630]

To be correct here, you are  referring to HP Sure Sense which is using Deep Instinct's AI technology. Based on what is posted below, it appears Sure Sense has UEFI  and possible chip hardware based components. As such, it is not just the matter of installing its OS based software components:

Quote

Built-in Security

In a world of rapidly evolving malware, unprecedented numbers of ransomware attacks, and increasing firmware threats, every organization should plan for hardware-based endpoint resiliency. The HP EliteBook 800 G6 series features HP Sure Sense, malware protection powered by deep learning to protect against attacks.

In addition, HP’s Endpoint Security Controller powers HP Sure Start, the world’s only self-healing BIOS¹⁴, for protection against firmware attacks, as well as optional HP Sure Recover with Embedded Reimaging, to quickly reduce system software recover. Finally, HP’s updated portfolio includes optional HP Sure View Gen3¹⁵, the latest generation of HP’s award-winning integrated privacy screen.

https://press.hp.com/us/en/press-releases/2019/hp-transforms-pc-security-with-AI-driven-hp-sure-sense.html

Edited April 6, 2021 by itman

[itman 1,630]

Here's HP's whitepaper on Sure Sense: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-6875ENW . I can see how this could definitely intefere with Eset Endpoint processing.

According to Sure Sense User Guide: http://h10032.www1.hp.com/ctg/Manual/c06379792 , it can be uninstalled via normal Windows uninstall methods. I am still skeptical that there is not a UEFI component to it.

[Marcelinho 0]

I managed to install the latest antivirus. The package contained an older agent than was already on the computer.

With the new agent in the package there was no problem anymore.

[Marcelinho 0]

The deep instinct services were left running.

In the sub-directory of hp sure were all the deepinstinct files are, there is a textfile with a undelete command.