Diagnostic fine but Push install say exit code 1603

[Zurd 4]

Running a diagnostic on a computer returns "The operation completed successfully." everywhere.

 

But trying a push install says "Failure during the package install - exit code: 1603, description: Fatal error during installation."

 

No other antivirus on the computer.

Pushing a 64 bit ESET package on a Windows 7 64 bit.

ESET RA service is running with domain administrator permission.

Other push installation works.

 

What would be the next step in solving this mystery?

 

Thanks

[Arakasi 543]

The next step would be to RDP to the workstation and manually run the msi to determine where the fault is.

Maybe a mod can shed some light on the error code given as well.

 

See the following KB articles regarding the given error :
 

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN166

&

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3363

 

Let us know if this is of some assistance for you.

[Marcos 3,383]

Please run an msi installer manually. If an error occurs, generate install logs as per the instructions here and convey them to Customer care for analysis.

[Bart 4]

Hi

 

Please add: IGNORE_CONFLICTS=1 to push installation commands.

[Arakasi 543]

Hi

 

Please add: IGNORE_CONFLICTS=1 to push installation commands.

 

 

Actually DONT. DO NOT.

You need to find out what the problem is.

This would ruin that workstation if there are conflicting drivers or similar.

 

Bart you have said this before. You need to quit offering this ignore conflict switch.

[Marcos 3,383]

 

Hi

 

Please add: IGNORE_CONFLICTS=1 to push installation commands.

 

 

Actually DONT. DO NOT.

You need to find out what the problem is.

This would ruin that workstation if there are conflicting drivers or similar.

 

Bart you have said this before. You need to quit offering this ignore conflict switch.

 

 

I completely agree with Arakasi. When a conflicting application is detected, it's necessary to fix the problem rather than ignore it. Otherwise a computer may become unresponsible or exhibit other serious issues when more security programs are installed at a time.

[Zurd 4]

We found the problem. Some computers had Norton and even though we uninstalled them from the Add/Remove Programs, it wasn't enough, you need to Norton Removal Tool:

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

 

One other is that it still had MSE, we overlook that one.

 

After uninstall it, we were able to do a Push install on all of them!

[Arakasi 543]

Yep. That Norton is horrible.

Glad you found the issue.

If possible make sure the embedded windows defender is turned off as well, sometimes its real-time likes to stay on and lurk around.