Jump to content

Diagnostic fine but Push install say exit code 1603


Zurd
 Share

Go to solution Solved by Zurd,

Recommended Posts

Running a diagnostic on a computer returns "The operation completed successfully." everywhere.

 

But trying a push install says "Failure during the package install - exit code: 1603, description: Fatal error during installation."

 

No other antivirus on the computer.

Pushing a 64 bit ESET package on a Windows 7 64 bit.

ESET RA service is running with domain administrator permission.

Other push installation works.

 

What would be the next step in solving this mystery?

 

Thanks

Link to comment
Share on other sites

The next step would be to RDP to the workstation and manually run the msi to determine where the fault is.

Maybe a mod can shed some light on the error code given as well.

 

See the following KB articles regarding the given error :
 

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN166

&

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3363

 

Let us know if this is of some assistance for you. :)

Link to comment
Share on other sites

  • Administrators

Please run an msi installer manually. If an error occurs, generate install logs as per the instructions here and convey them to Customer care for analysis.

Link to comment
Share on other sites

Hi

 

Please add: IGNORE_CONFLICTS=1 to push installation commands.

 

 

Actually DONT. DO NOT.

You need to find out what the problem is.

This would ruin that workstation if there are conflicting drivers or similar.

 

Bart you have said this before. You need to quit offering this ignore conflict switch.

Edited by Arakasi
Link to comment
Share on other sites

  • Administrators

 

Hi

 

Please add: IGNORE_CONFLICTS=1 to push installation commands.

 

 

Actually DONT. DO NOT.

You need to find out what the problem is.

This would ruin that workstation if there are conflicting drivers or similar.

 

Bart you have said this before. You need to quit offering this ignore conflict switch.

 

 

I completely agree with Arakasi. When a conflicting application is detected, it's necessary to fix the problem rather than ignore it. Otherwise a computer may become unresponsible or exhibit other serious issues when more security programs are installed at a time.

Link to comment
Share on other sites

  • Solution

We found the problem. Some computers had Norton and even though we uninstalled them from the Add/Remove Programs, it wasn't enough, you need to Norton Removal Tool:

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

 

One other is that it still had MSE, we overlook that one.

 

After uninstall it, we were able to do a Push install on all of them!

Link to comment
Share on other sites

Yep. That Norton is horrible.

Glad you found the issue.

If possible make sure the embedded windows defender is turned off as well, sometimes its real-time likes to stay on and lurk around. :)

Edited by Arakasi
Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...