Zurd 4 Posted July 11, 2014 Share Posted July 11, 2014 Running a diagnostic on a computer returns "The operation completed successfully." everywhere. But trying a push install says "Failure during the package install - exit code: 1603, description: Fatal error during installation." No other antivirus on the computer. Pushing a 64 bit ESET package on a Windows 7 64 bit. ESET RA service is running with domain administrator permission. Other push installation works. What would be the next step in solving this mystery? Thanks Link to comment Share on other sites More sharing options...
Arakasi 549 Posted July 11, 2014 Share Posted July 11, 2014 The next step would be to RDP to the workstation and manually run the msi to determine where the fault is. Maybe a mod can shed some light on the error code given as well. See the following KB articles regarding the given error : hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN166 & hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3363 Let us know if this is of some assistance for you. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,551 Posted July 11, 2014 Administrators Share Posted July 11, 2014 Please run an msi installer manually. If an error occurs, generate install logs as per the instructions here and convey them to Customer care for analysis. Link to comment Share on other sites More sharing options...
Bart 4 Posted July 14, 2014 Share Posted July 14, 2014 Hi Please add: IGNORE_CONFLICTS=1 to push installation commands. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted July 14, 2014 Share Posted July 14, 2014 (edited) Hi Please add: IGNORE_CONFLICTS=1 to push installation commands. Actually DONT. DO NOT. You need to find out what the problem is. This would ruin that workstation if there are conflicting drivers or similar. Bart you have said this before. You need to quit offering this ignore conflict switch. Edited July 14, 2014 by Arakasi Link to comment Share on other sites More sharing options...
Administrators Marcos 4,551 Posted July 16, 2014 Administrators Share Posted July 16, 2014 Hi Please add: IGNORE_CONFLICTS=1 to push installation commands. Actually DONT. DO NOT. You need to find out what the problem is. This would ruin that workstation if there are conflicting drivers or similar. Bart you have said this before. You need to quit offering this ignore conflict switch. I completely agree with Arakasi. When a conflicting application is detected, it's necessary to fix the problem rather than ignore it. Otherwise a computer may become unresponsible or exhibit other serious issues when more security programs are installed at a time. Link to comment Share on other sites More sharing options...
Solution Zurd 4 Posted July 16, 2014 Author Solution Share Posted July 16, 2014 We found the problem. Some computers had Norton and even though we uninstalled them from the Add/Remove Programs, it wasn't enough, you need to Norton Removal Tool: https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us One other is that it still had MSE, we overlook that one. After uninstall it, we were able to do a Push install on all of them! Link to comment Share on other sites More sharing options...
Arakasi 549 Posted July 16, 2014 Share Posted July 16, 2014 (edited) Yep. That Norton is horrible. Glad you found the issue. If possible make sure the embedded windows defender is turned off as well, sometimes its real-time likes to stay on and lurk around. Edited July 16, 2014 by Arakasi Link to comment Share on other sites More sharing options...
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