Proactive Services 11 Posted March 31, 2021 Share Posted March 31, 2021 Hi, I've tried to create a support request via https://www.eset.com/uk/customer-care-wizard/ but get the error: "An error occurred during a connection to int.form.eset.com. PR_CONNECT_RESET_ERROR" after submitting the form. I'm a UK Eset reseller and with one of my client's systems ekrn.exe is suffering from a memory leak which eventually interferes with other programs. Most recently it grew to 6GB private memory, 1GB peak working set. Log collector, advanced diagnostics logs and Sysinspector report available via PM to staff. Link to comment Share on other sites More sharing options...
itman 1,594 Posted March 31, 2021 Share Posted March 31, 2021 (edited) I can access this link: https://www.eset.com/uk/customer-care-wizard/ , w/o issue in Firefox: I also sent this request w/o issue except for the never ending captcha screens. Edited March 31, 2021 by itman Link to comment Share on other sites More sharing options...
Proactive Services 11 Posted March 31, 2021 Author Share Posted March 31, 2021 16 minutes ago, itman said: I can access this link: https://www.eset.com/uk/customer-care-wizard/ , w/o issue in Firefox It could have been the attachment, in my attempts. I did try twice. Link to comment Share on other sites More sharing options...
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