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EEES Server Legacy Restore appeared from nowhere?


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Hello guys,

We've a customer were DESlock console stopped working with this message:

image.png.a4e0aa6ea8cc4026f0efedb04f5512b5.png

Initially we pressed next button:

image.thumb.png.6b5a3caa9f53c4581c34b33e4e311e61.png

But that didn't resolver the issue as the same wizard appeared again and again as a loop.

We moved the content of the backup folder of the path where console is installed to another place and restarted service of console and it started working again but, why this happen? We didn't modified anything.

Thanks.

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  • ESET Staff

Hi @Lockbits,

Due to the EEE Server being in what we call "Legacy Mode" if it recognizes a ZIP folder being within the C:\Program Files (x86)\ESET Endpoint Encryption Server or C:\Program Files (x86)\Deslock+ Enterprise Server it will attempt to use it for a Legacy Restoration.

We do apologize for the confusion this has caused. Hope you have a lovely day.

Kind Regards,
Kieran

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Hi @Kstainton,

Thank you. What does it mean that console is in legacy mode? Why this appeared if no change was made?

We want to upgrade console to latest version. Is it safe considering this issue?

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  • 3 weeks later...
  • ESET Staff
Posted (edited)
On 3/25/2021 at 11:13 AM, Lockbits said:

Hi @Kstainton,

Thank you. What does it mean that console is in legacy mode? Why this appeared if no change was made?

We want to upgrade console to latest version. Is it safe considering this issue?

Hi @Lockbits,

Yes it is perfectly safe to upgrade to the latest version if your EEE Server is in Legacy Mode you'll only need to remove the ZIP file from the root of the EEE Server directory, the only reason your EEE Server is in Legacy Mode is due to you having previously installed DLPES v2.9.3 or earlier and then since upgraded to a later version.

Thank you.

P.S. Apologies for the late reply.

Edited by Kstainton
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