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ESET PROJECT 8.0.1258.0 cannot run client tasks


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When I enter the ESET webconsole today, I found the computers' "LAST CONNETED" all is seven days ago . And then I test  if I can start a New task(like run command) in any client and set the trigger ASAP, I failed , and it becomes "Excution is planned on 1 computers".So I check the status.html and trace.log as follows:

Status.html is fine

trace.log:

2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Resetting mapper state
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 29ec]: ReplicationStaticObjectsMapper: Successfully acquired database connection
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 29ec]: ReplicationStaticObjectsMapper: Fetching 1538 changed objects data to static objects cache
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 29ec]: ReplicationStaticObjectsMapper: Fetching all COMPUTER objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 29ec]: ReplicationStaticObjectsMapper: Finnished batch loading of COMPUTER objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 29ec]: ReplicationStaticObjectsMapper: Fetching all CLIENT_TASK_TO_COMPUTER_RELATION, CLIENT_TASK_TO_DYNAMIC_GROUP_RELATION and CLIENT_TASK_TO_STATIC_GROUP_RELATION objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 29ec]: ReplicationStaticObjectsMapper: Finnished batch loading of CLIENT_TASK_TO_COMPUTER_RELATION, CLIENT_TASK_TO_DYNAMIC_GROUP_RELATION and CLIENT_TASK_TO_STATIC_GROUP_RELATION objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 29ec]: ReplicationStaticObjectsMapper: Fetching all STAFF_USER objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 29ec]: ReplicationStaticObjectsMapper: Finnished batch loading of STAFF_USER objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 29ec]: ReplicationStaticObjectsMapper: Fetching all STAFF_USER_COMPUTER_RELATION objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 29ec]: ReplicationStaticObjectsMapper: Finnished batch loading of STAFF_USER_COMPUTER_RELATION objects
2021-03-23 09:59:29 Error: CReplicationModule [Thread 29ec]: RpcGetStaticObjectsHandler: Failed to load static objects list for peer 0fc90466-8145-499a-85d6-cf3a9c5fea15 with error: Object b6a015bb-99bb-4cd0-9fc5-ecbb964013a7 was not found (LoadClientTask: Client task with uuid b6a015bb-99bb-4cd0-9fc5-ecbb964013a7 does not exist.)
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Rebuilding static objects cache
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Acquiring database connection
2021-03-23 09:59:29 Debug: CReplicationModule [Thread 29ec]: RpcGetStaticObjectsHandler: Processed request with response 'status { status: INTERNAL_ERROR }'
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Successfully acquired database connection
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Fetching 1538 changed objects data to static objects cache
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Fetching all COMPUTER objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Finnished batch loading of COMPUTER objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Fetching all CLIENT_TASK_TO_COMPUTER_RELATION, CLIENT_TASK_TO_DYNAMIC_GROUP_RELATION and CLIENT_TASK_TO_STATIC_GROUP_RELATION objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Finnished batch loading of CLIENT_TASK_TO_COMPUTER_RELATION, CLIENT_TASK_TO_DYNAMIC_GROUP_RELATION and CLIENT_TASK_TO_STATIC_GROUP_RELATION objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Fetching all STAFF_USER objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Finnished batch loading of STAFF_USER objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Fetching all STAFF_USER_COMPUTER_RELATION objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 27fc]: ReplicationStaticObjectsMapper: Finnished batch loading of STAFF_USER_COMPUTER_RELATION objects
2021-03-23 09:59:29 Information: CReplicationModule [Thread 27fc]: RpcGetStaticObjectsHandler: Failed to load static objects list for peer b57429ce-6b2d-443f-96b9-8b42940d9fd8( retries = 1) with error: Object b6a015bb-99bb-4cd0-9fc5-ecbb964013a7 was not found (LoadClientTask: Client task with uuid b6a015bb-99bb-4cd0-9fc5-ecbb964013a7 does not exist.)
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Resetting mapper state
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Rebuilding static objects cache
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Acquiring database connection
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Successfully acquired database connection
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Fetching 1538 changed objects data to static objects cache
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Fetching all COMPUTER objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Finnished batch loading of COMPUTER objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Fetching all CLIENT_TASK_TO_COMPUTER_RELATION, CLIENT_TASK_TO_DYNAMIC_GROUP_RELATION and CLIENT_TASK_TO_STATIC_GROUP_RELATION objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Finnished batch loading of CLIENT_TASK_TO_COMPUTER_RELATION, CLIENT_TASK_TO_DYNAMIC_GROUP_RELATION and CLIENT_TASK_TO_STATIC_GROUP_RELATION objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Fetching all STAFF_USER objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Finnished batch loading of STAFF_USER objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Fetching all STAFF_USER_COMPUTER_RELATION objects
2021-03-23 09:59:29 Information: CDatabaseModule [Thread 227c]: ReplicationStaticObjectsMapper: Finnished batch loading of STAFF_USER_COMPUTER_RELATION objects
2021-03-23 09:59:29 Error: CReplicationModule [Thread 227c]: RpcGetStaticObjectsHandler: Failed to load static objects list for peer 1937392c-932a-478b-8b28-b8f50b2df216 with error: Object b6a015bb-99bb-4cd0-9fc5-ecbb964013a7 was not found (LoadClientTask: Client task with uuid b6a015bb-99bb-4cd0-9fc5-ecbb964013a7 does not exist.)
2021-03-23 09:59:29 Debug: CReplicationModule [Thread 227c]: RpcGetStaticObjectsHandler: Processed request with response 'status { status: INTERNAL_ERROR }'

There are lots of "LoadClientTask: Client task with uuid xxxxxxxxxxxx does not exist" in the log ,  But I clear all the tasks in ESET and it still report the error. I have no idea if the error is the reason why I cannot connect to the clients.

Any suggestion I really appriciate.

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  • Solution

The last connected time must update when clients connect to the ESET PROTECT server. If that's not the case, there must be a problem with communication which must be logged in C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html on troublesome clients.

It cannot happen that the status report doesn't show any error and at the same time the last connected time is not updated on the server.

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  • ESET Staff

I would recommend to open support ticket so that more details can be asked/provided. In this case it seems there is some kind of database corruption in EP database, resulting in state when client(s) are not able to fetch updates of "management objects". This does not happen very often and there is no generic mechanisms how to resolve, thus further analysis will be required.

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Here is the error in troublesome client's status.html:

Last replication
2021-Mar-24 01:50:24
ERROR: SendRequestAndHandleResponse: Rpc message response INTERNAL_ERROR. Error message:
Replication details: [Task: CStaticObjectMetadataTask, Scenario: Automatic replication (REGULAR), Connection: 172.25.235.164:2222, Connection established: true, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 95ab5610-147c-485d-bfea-c952d9ad409c, Sent logs: 0, Cached static objects: 77, Cached static object groups: 10, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]
All replication attempts: 5803

I tried to find the same problem in the forum before , but got no help.

Thank you for help.

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Posted (edited)

I recovery the database and it goes well , thank you.

Edited by CreateAO
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