Diego Alfaro 0 Posted March 11, 2021 Share Posted March 11, 2021 Hello! Could you support me, when installing ESET Enterprise Inspector I was notified of the following error: I also attach the Log that tells us to consult. MSIad882.LOG Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted March 11, 2021 Administrators Share Posted March 11, 2021 The log doesn't show any error. Please provide logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
Diego Alfaro 0 Posted March 11, 2021 Author Share Posted March 11, 2021 ELC_logs.zipI share the logs of ESET Log Collector. Link to comment Share on other sites More sharing options...
Diego Alfaro 0 Posted March 12, 2021 Author Share Posted March 12, 2021 Any recommendation? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted March 12, 2021 Administrators Share Posted March 12, 2021 Please create a new install log by running msiexec /i path_to_msi /l*vx logfile.txt and provide logfile.txt. Link to comment Share on other sites More sharing options...
Diego Alfaro 0 Posted March 12, 2021 Author Share Posted March 12, 2021 Hello! I share the requested log. logfile.txt Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted March 15, 2021 Administrators Share Posted March 15, 2021 Unfortunately it is not clear what is causing the issue. I would recommend opening a support ticket with your local ESET distributor. Quote Action start 14:34:07: svrImmSilentDatabaseSettingsCheck. MSI (s) (90:EC) [14:34:07:346]: Creating MSIHANDLE (7) of type 790542 for thread 1004 MSI (s) (90:74) [14:34:07:346]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIA10A.tmp, Entrypoint: svrImmSilentDatabaseSettingsCheck MSI (s) (90!70) [14:34:07:456]: Creating MSIHANDLE (8) of type 790541 for thread 6000 MSI (s) (90!70) [14:34:07:471]: Creating MSIHANDLE (9) of type 790540 for thread 6000 MSI (s) (90!70) [14:34:07:471]: Creating MSIHANDLE (10) of type 790531 for thread 6000 MSI (s) (90!70) [14:34:07:471]: Closing MSIHANDLE (10) of type 790531 for thread 6000 MSI (s) (90!70) [14:34:07:471]: Closing MSIHANDLE (9) of type 790540 for thread 6000 MSI (s) (90!70) [14:34:07:471]: Closing MSIHANDLE (8) of type 790541 for thread 6000 MSI (s) (90!70) [14:34:07:471]: Creating MSIHANDLE (11) of type 790541 for thread 6000 MSI (s) (90!70) [14:34:07:471]: Creating MSIHANDLE (12) of type 790540 for thread 6000 MSI (s) (90!70) [14:34:07:471]: Creating MSIHANDLE (13) of type 790531 for thread 6000 MSI (s) (90!70) [14:34:07:487]: Closing MSIHANDLE (13) of type 790531 for thread 6000 MSI (s) (90!70) [14:34:07:487]: Closing MSIHANDLE (12) of type 790540 for thread 6000 MSI (s) (90!70) [14:34:07:487]: Closing MSIHANDLE (11) of type 790541 for thread 6000 MSI (s) (90!70) [14:34:07:487]: Creating MSIHANDLE (14) of type 790541 for thread 6000 MSI (s) (90!70) [14:34:07:487]: Creating MSIHANDLE (15) of type 790540 for thread 6000 MSI (s) (90!70) [14:34:07:487]: Creating MSIHANDLE (16) of type 790531 for thread 6000 MSI (s) (90!70) [14:34:07:487]: Closing MSIHANDLE (16) of type 790531 for thread 6000 MSI (s) (90!70) [14:34:07:487]: Closing MSIHANDLE (15) of type 790540 for thread 6000 MSI (s) (90!70) [14:34:07:487]: Closing MSIHANDLE (14) of type 790541 for thread 6000 MSI (s) (90!70) [14:34:07:487]: Creating MSIHANDLE (17) of type 790541 for thread 6000 MSI (s) (90!70) [14:34:07:487]: Creating MSIHANDLE (18) of type 790540 for thread 6000 MSI (s) (90!70) [14:34:07:502]: Creating MSIHANDLE (19) of type 790531 for thread 6000 MSI (s) (90!70) [14:34:07:502]: Closing MSIHANDLE (19) of type 790531 for thread 6000 MSI (s) (90!70) [14:34:07:502]: Closing MSIHANDLE (18) of type 790540 for thread 6000 MSI (s) (90!70) [14:34:07:502]: Closing MSIHANDLE (17) of type 790541 for thread 6000 MSI (s) (90!70) [14:34:23:346]: Creating MSIHANDLE (20) of type 790531 for thread 6000 MSI (s) (90!70) [14:34:23:346]: Closing MSIHANDLE (20) of type 790531 for thread 6000 MSI (s) (90!70) [14:34:39:846]: Creating MSIHANDLE (21) of type 790531 for thread 6000 MSI (s) (90!70) [14:34:39:846]: Closing MSIHANDLE (21) of type 790531 for thread 6000 MSI (s) (90!70) [14:34:39:846]: Creating MSIHANDLE (22) of type 790531 for thread 6000 Error 25001. Link to comment Share on other sites More sharing options...
labynko 5 Posted March 20, 2021 Share Posted March 20, 2021 I have the same error. Diego Alfaro, did you fix the problem? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted March 21, 2021 Administrators Share Posted March 21, 2021 17 hours ago, labynko said: I have the same error. Diego Alfaro, did you fix the problem? Please provide an install log created as per the instructions above to find out if the cause is really same. Link to comment Share on other sites More sharing options...
labynko 5 Posted March 21, 2021 Share Posted March 21, 2021 Hello, Marcos! I share the requested log.ei_log.txt Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted March 21, 2021 Administrators Share Posted March 21, 2021 I confirm that the installer fails at the same point as in the OP case. Please open a support ticket with your local ESET distributor for further troubleshooting. Link to comment Share on other sites More sharing options...
Diego Alfaro 0 Posted March 23, 2021 Author Share Posted March 23, 2021 On 3/20/2021 at 3:06 PM, labynko said: I have the same error. Diego Alfaro, did you fix the problem? I have not found the solution. I opened a ticket with support. Link to comment Share on other sites More sharing options...
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