The PIT 1 Posted March 11, 2021 Posted March 11, 2021 (edited) I had a few problems using forticlient vpn version 6.4.3.1325 this morning and the mac froze up. Forticlient hung and basically I had to restart looking at the logs it seems that Eset crashed the process taking out operating system as well. The forticlient log had a quiet a few of these entries until a power off and restart fixed. Process: esets_fcor [862] Path: /Applications/ESET Cyber Security Pro.app/Contents/MacOS/esets_fcor Identifier: esets_fcor Version: 0 Code Type: X86-64 (Native) Parent Process: esets_daemon [283] Responsible: esets_ctl [62] User ID: 0 Date/Time: 2021-03-11 07:55:07.223 +0000 OS Version: macOS 11.2.3 (20D91) Report Version: 12 Bridge OS Version: 5.2 (18P4347) Anonymous UUID: 7D87C93B-DE0A-5BDE-4094-1B2F6D59EED4 crashlog.rar Edited March 11, 2021 by Marcos Crash log moved to a file
Administrators Marcos 5,730 Posted March 11, 2021 Administrators Posted March 11, 2021 Please collect logs as per https://support.eset.com/en/kb3404 and open a support ticket with your local ESET distributor.
The PIT 1 Posted March 17, 2021 Author Posted March 17, 2021 Lol Finally got around to doing this but couldn't submit the log file as it was larger than the permitted size. I think you need to look at either how large the log files get and split them or increase the permitted size on your ticket system. I guess they'll email me offering another way to submit the logs.
Most Valued Members peteyt 400 Posted March 17, 2021 Most Valued Members Posted March 17, 2021 7 hours ago, The PIT said: Lol Finally got around to doing this but couldn't submit the log file as it was larger than the permitted size. I think you need to look at either how large the log files get and split them or increase the permitted size on your ticket system. I guess they'll email me offering another way to submit the logs. If it's too big you could upload it to a free temporarily file hosting service and then send the link in the email
The PIT 1 Posted April 2, 2021 Author Posted April 2, 2021 Had to remove eset to test sophos for work. I've now re-installed it and will see if the issues return. The uninstaller failed to remove all instances of eset so it was still running and crashing before I manually removed all traces. Pretty annoying that virus companies still can't get it right when removing software.
Recommended Posts