The PIT 1 Posted March 11, 2021 Share Posted March 11, 2021 (edited) I had a few problems using forticlient vpn version 6.4.3.1325 this morning and the mac froze up. Forticlient hung and basically I had to restart looking at the logs it seems that Eset crashed the process taking out operating system as well. The forticlient log had a quiet a few of these entries until a power off and restart fixed. Process: esets_fcor [862] Path: /Applications/ESET Cyber Security Pro.app/Contents/MacOS/esets_fcor Identifier: esets_fcor Version: 0 Code Type: X86-64 (Native) Parent Process: esets_daemon [283] Responsible: esets_ctl [62] User ID: 0 Date/Time: 2021-03-11 07:55:07.223 +0000 OS Version: macOS 11.2.3 (20D91) Report Version: 12 Bridge OS Version: 5.2 (18P4347) Anonymous UUID: 7D87C93B-DE0A-5BDE-4094-1B2F6D59EED4 crashlog.rar Edited March 11, 2021 by Marcos Crash log moved to a file Link to comment Share on other sites More sharing options...
Administrators Marcos 4,361 Posted March 11, 2021 Administrators Share Posted March 11, 2021 Please collect logs as per https://support.eset.com/en/kb3404 and open a support ticket with your local ESET distributor. Link to comment Share on other sites More sharing options...
The PIT 1 Posted March 17, 2021 Author Share Posted March 17, 2021 Lol Finally got around to doing this but couldn't submit the log file as it was larger than the permitted size. I think you need to look at either how large the log files get and split them or increase the permitted size on your ticket system. I guess they'll email me offering another way to submit the logs. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 316 Posted March 17, 2021 Most Valued Members Share Posted March 17, 2021 7 hours ago, The PIT said: Lol Finally got around to doing this but couldn't submit the log file as it was larger than the permitted size. I think you need to look at either how large the log files get and split them or increase the permitted size on your ticket system. I guess they'll email me offering another way to submit the logs. If it's too big you could upload it to a free temporarily file hosting service and then send the link in the email Link to comment Share on other sites More sharing options...
The PIT 1 Posted April 2, 2021 Author Share Posted April 2, 2021 Had to remove eset to test sophos for work. I've now re-installed it and will see if the issues return. The uninstaller failed to remove all instances of eset so it was still running and crashing before I manually removed all traces. Pretty annoying that virus companies still can't get it right when removing software. Link to comment Share on other sites More sharing options...
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