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How to resolve "Banking & Payment protection could not be redirected to the requested web page"?


Go to solution Solved by Primordiarch,

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Firefox, and all of them.

I've even uninstalled using ESET uninstaller, and reinstall it normally. Still same.

Actually, the internetbanking is set to "always ask" but rather than asking, it always redirected to that help.eset site.

There is a warning. See log it says, after I ran ESET Log Collector.

eis_logs.zip

Edited by Primordiarch
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4 hours ago, Primordiarch said:

I cleared the cache, disable Banking & Payment, restart and re-enable it and it still won't redirect.

Does Banking and Payment Protection work if you open it via it's desktop icon?

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18 hours ago, Primordiarch said:

Actually, the internetbanking is set to "always ask" but rather than asking, it always redirected to that help.eset site.

I just tested this with an "always ask" web site via FireFox. No problems with EIS 14.0.22 opening Banking and Payment protection.

What browser are you using when you enter your bank URL? Also as previously requested, post that URL so we can test it.

Edited by itman
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I'd suggest uninstalling IOBit products and XIGNCODE3 System Guard (anti-cheat program), one after each other. Let us know about your findings.

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  • Solution

Hello.

I've found the culprit. Once I start Firefox with addons disabled, ESET ask to redirect to Banking & Payment Protection.

"HTTPS Everywhere" addon is what causing the problem.

Edited by Primordiarch
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5 minutes ago, Primordiarch said:

"HTTPS Everywhere" addon is what causing the problem.

Yes. This is a known issue in Firefox. Eset doesn't support it.

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