*.xlsx is allowed but getting blocked "Attachment has been deleted by ESET Mail Security"

[Ricky Martin 1]

Hi,

We are running ESMC 7.2 and Mail security 7.3.

With reference to the below snapshot, we've enabled rule to receive specific office document attachment like *.xls, *.xlsx, *.doc, & *.docs only as shown in the figure by this rule we are able to receive as expected but *.xlsx are getting blocked saying "found threat Blocked Object"  "Attachment has been deleted by ESET Mail Security" only, tried to play around but no luck meantime disable the rule work fine.  

Kindly advice.

Thank you

 

[Marcos 5,070]

I'd recommend opening a support ticket with your local ESET support and providing them with:
- an email containing an xlsx which is deleted
- logs collected with ESET Log Collector (beforehand reproduce the issue with diagnostic logging enabled)

[Ricky Martin 1]

Thank you Marcos,

Unfortunately we don't have local ESET support subscription but only license renewed from them and I don't think they will help to raise ticket, kindly advice if I can create through online or other way of raising the ticket?

appreciate your support.