Kernel panic BSD, does ESET makes Airplay crash ?

agaufres · March 4, 2021

Dear ESET Support Team,

Since a few weeks, I got an issue on my Macbook Pro, on MacOS High Sierra 10.13.6

While streaming to Airplay, my computer froze and I got a kernel panic, with the following report.
It looks like nothing changed around the Airplay service and the OS has not been updated recently.

Is there some exclusion or rules that I can make to prevent this from happening ?
Do you see something interesting on the report ?

Quote

Anonymous UUID: A

Wed Mar 3 2021

*** Panic Report ***
panic(cpu 1 caller 0xffffff800438682f): Kernel trap at 0xffffff8004344540, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000044443a039, CR4: 0x00000000000626e0
RAX: 0x0000000000000000, RBX: 0xffffff802a926f80, RCX: 0x6eb9b5eb2d06002d, RDX: 0xffffff7f874ee091
RSP: 0xffffff81ec513d70, RBP: 0xffffff81ec513d70, RSI: 0xffffff7f874ee095, RDI: 0x0000000000000000
R8: 0xffffff802a926fb0, R9: 0xffffff8004a9c6a8, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0xffffff804171f000, R13: 0xffffff804171f000, R14: 0xffffff80239fd200, R15: 0xffffff8041710298
RFL: 0x0000000000010246, RIP: 0xffffff8004344540, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 0, VF: 0

Backtrace (CPU 1), Frame : Return Address
0xffffff81ec513840 : 0xffffff800426ae56
0xffffff81ec513890 : 0xffffff8004394434
0xffffff81ec5138d0 : 0xffffff8004386604
0xffffff81ec513940 : 0xffffff800421ce60
0xffffff81ec513960 : 0xffffff800426a8cc
0xffffff81ec513a90 : 0xffffff800426a68c
0xffffff81ec513af0 : 0xffffff800438682f
0xffffff81ec513c60 : 0xffffff800421ce60
0xffffff81ec513c80 : 0xffffff8004344540
0xffffff81ec513d70 : 0xffffff7f874e66c7
0xffffff81ec513d90 : 0xffffff7f874e6605
0xffffff81ec513dd0 : 0xffffff7f874e64d5
0xffffff81ec513e20 : 0xffffff800479b6f4
0xffffff81ec513e70 : 0xffffff80047721b8
0xffffff81ec513eb0 : 0xffffff8004782f1c
0xffffff81ec513f40 : 0xffffff8004802588
0xffffff81ec513fa0 : 0xffffff800421d646
Kernel Extensions in backtrace:
com.eset.kext.esets-pfw(6100.46.1f1)[80A80C9F-8330-389B-AA63-AE3A7574DB28]@0xffffff7f874de000->0xffffff7f874effff

BSD process name corresponding to current thread: AirPlayXPCHelper

Mac OS version:
17G13035

Kernel version:
Darwin Kernel Version 17.7.0: Wed May 27 17:00:02 PDT 2020; root:xnu-4570.71.80.1~1/RELEASE_X86_64
Kernel UUID: 0A445176-9BE8-37C4-B1F1-E2BBA2711C6B
Kernel slide: 0x0000000004000000
Kernel text base: 0xffffff8004200000
__HIB text base: 0xffffff8004100000
System model name: MacBookPro8,1

System uptime in nanoseconds: 64022763938740
last loaded kext at 41168756269772: com.apple.nke.l2tp 1.9 (addr 0xffffff7f874fc000, size 32768)
last unloaded kext at 25571368023121: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f874f0000, size 32768)
loaded kexts:
com.eset.kext.esets-pfw 6100.46.01f01
com.eset.kext.esets-mac 6100.46.01f01
com.eset.kext.esets-kac 6100.46.01f01
com.paragon-software.filesystems.ntfs 318.3.14
com.apple.nke.l2tp 1.9
com.apple.filesystems.msdosfs 1.10
com.apple.filesystems.smbfs 3.2.3
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 110.23.37
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.AGDCPluginDisplayMetrics 3.20.18
com.apple.driver.AppleHDA 281.52
com.apple.driver.AppleHV 1
com.apple.driver.ApplePolicyControl 3.20.18
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.driver.AppleMikeyDriver 281.52
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.7f20
com.apple.driver.pmtelemetry 1
com.apple.driver.AppleIntelHD3000Graphics 10.0.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.eficheck 1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.4
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleSMCLMU 211
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.driver.AppleBacklight 170.12.6
com.apple.driver.AppleMCCSControl 1.5.5
com.apple.driver.AppleUSBTCButtons 254
com.apple.driver.AppleUSBTCKeyboard 254
com.apple.driver.AppleIRController 353
com.apple.filesystems.hfs.kext 407.50.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.AppleSystemPolicy 1.0
com.apple.filesystems.apfs 748.51.0
com.apple.driver.AirPort.Brcm4331 800.21.30
com.apple.driver.AppleFWOHCI 5.5.9
com.apple.driver.AppleSDXC 1.7.6
com.apple.iokit.AppleBCM5701Ethernet 10.3.1
com.apple.driver.AppleAHCIPort 329.50.2
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 220.50.1
com.apple.nke.applicationfirewall 186
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 220.50.1
com.apple.nke.ppp 1.9
com.apple.iokit.IOSCSIMultimediaCommandsDevice 404.30.3
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.kext.triggers 1.0
com.apple.iokit.IOAVBFamily 683.1
com.apple.plugin.IOgPTPPlugin 680.15
com.apple.driver.DspFuncLib 281.52
com.apple.kext.OSvKernDSPLib 526
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSurface 211.15
com.apple.iokit.IOSerialFamily 11
com.apple.AppleGPUWrangler 3.20.18
com.apple.driver.AppleGraphicsControl 3.20.18
com.apple.driver.AppleHDAController 281.52
com.apple.iokit.IOHDAFamily 281.52
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOFireWireIP 2.2.9
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.AppleGraphicsDeviceControl 3.20.18
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 519.21
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 519.23
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.7f20
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.7f20
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f20
com.apple.iokit.IOBluetoothFamily 6.0.7f20
com.apple.driver.AppleUSBMultitouch 262
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.5.5
com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.5
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.iokit.IOAHCIBlockStorage 301.40.2
com.apple.driver.AppleThunderboltNHI 4.7.3
com.apple.iokit.IOThunderboltFamily 6.7.10
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOFireWireFamily 4.7.2
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBEHCIPCI 1.2
com.apple.driver.usb.AppleUSBEHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 480.60.3
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.70.3
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.70.2
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.3
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.3
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 31
com.apple.iokit.IOTimeSyncFamily 680.15
com.apple.iokit.IONetworkingFamily 3.4
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0

EOF
Model: MacBookPro8,1, BootROM 87.0.0.0.0, 2 processors, Intel Core i5, 2,4 GHz, 16 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F384758334D314131333333433920
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F384758334D314131333333433920
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.102.30)
Bluetooth: Version 6.0.7f20, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Samsung SSD 860 EVO 1TB, 1 TB
Serial ATA Device: Samsung SSD 850 EVO 250GB, 250,06 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: IR Receiver
USB Device: USB 2.0 Bus
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

Best regards

Agaufres

Marcos · March 4, 2021

Do you have the latest version of Endpoint 6.10.460.1 installed? If so, would it be possible to upgrade Mac OS to 10.15? Some time soon a version of Endpoint compatible with Big Sur 11.2 should be available, I'd recommend upgrading to Big Sur then and to the latest version of Endpoint.

Should the problem persist, please collect logs as per https://support.eset.com/en/kb3404 and open a support ticket with your local ESET distributor.

agaufres · March 4, 2021

Hello Marcos,

Thanks for your help.
Yes I'm running Endpoint 6.10.460.1

Unfortunately High Sierra 10.13.x is the definitive last Mac OS version for my late 2011 Macbook. Fully upgraded still works like a charm except this issue.

Best regards

Edited March 4, 2021 by agaufres

agaufres · March 8, 2021

I guess the only solution is to cancel my ESET subscription and uninstall the product.

Thanks for the support.

Marcos · March 8, 2021

Please collect logs as per https://support.eset.com/en/kb3404 and open a support ticket with your local ESET distributor.

agaufres · March 11, 2021

Hello Marcos,

Do you know what a Kernel panic is ?

Do you understand that ESET Log Collector will crash with the computer and no report will be made ?

agaufres · March 14, 2021

Hello,
Do I am the only one having kernel panic with ESET ?

I'm about to drop the product as there's no solution and looks like no one cares.

Nightowl · March 14, 2021

39 minutes ago, agaufres said:

Hello,
Do I am the only one having kernel panic with ESET ?

I'm about to drop the product as there's no solution and looks like no one cares.

Try to contact ESET support through GUI or contact form or your local ESET distributor

They will help you faster than here and better.

agaufres · April 22, 2021

Hello,

I was able to fix the problem by rolling back to ESET Endpoint Security 6.8.2.0

Best regards

agaufres

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Kernel panic BSD, does ESET makes Airplay crash ?

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