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EST stops network access

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Hi All


We have just taken on a customer who has ESET NOD32 anti virus installed on a windows 2003 server. We have never used this anti virus before and seem to be having an issue. When the anti virus finds anything during a scan, it disables all network access. We then need to send an enginner down to site to resolve.


Can any one tell me what setting this could be and how I would change it. Not a good idea to have it disable the network. If I can't fix I have been advised to rip it out and replace it with Sophos but would rather give it a chance





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Do you have ESET FIle Security 4.5 installed on the server? Could you please post a record from the Detected threats or an on-demand scanner log? Honestly, no ESET product disables network upon malware detection. 

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