ESET "Restart Required" has to be restarted from the ESET product not from computer

[Ben Saxton 0]

Hi,

We are using ESET ERA Web Console and ESET Business version 8.

Whenever a restart is required for ESET, we have to restart from the ESET programme. If we restart the Windows PC normally, when the PC comes back on, ESET still says that it requires a restart, until we restart using the click here to restart link on ESET AntiVirus.

Is there any way to change the configuration to make a normal PC restart, do the same thing that an ESET restart does?

Thank you in advance.

[INDUS_MH 1]

Do you have "fast startup" enabled in Windows?

Fast startup causes the computer to not fully shut down/restart.

[Ben Saxton 0]

Hi Indus_MH,

That will likely be the issue. I'm going to try and find the settings to change this is Group Policy and Registry. then i will let you know how i get on.

Thank you for your help.

[Marcos 5,070]

Does the notification about restart disappear if you reboot by running "shutdown /r" ?

Please provide logs collected with ESET Log Collector from a machine where it doesn't go away after rebooting the machine via the Start menu - Power button -> Restart.

What version of Endpoint did you have installed prior to upgrade to EPv8?

[Ben Saxton 0]

HI Marcos/INDUS_MH,

Thank you for your responses. I have turned off Fast Start and now its working fine.

Now i know that this works, i have also been able to push this out via Group Policy / RegEx

Thank you Both

[Marcos 5,070]

Please answer my questions above prior to disabling fast start, it could shed more light on the issue.

[Ben Saxton 0]

HI Marcos,

I believe we previously used Version 6.

I was unable to find anything specific in the logs and I would prefer not to post our ESET logs onto a public forum. Apologies for the inconvenience.

I had previously come across HiberBoot/Fast Start, and was aware that it was happening by default with Windows 10, but I wasn't aware of any issues with using it.

Ive done some more investigating into Fast Start, and it would seem likely that the issue is because ESET requires the PC to go through the full System Initialisation.

Thank you both, for helping me get to the solution.

[Marcos 5,070]

If disabling fast start actually helped we believe you must have shut down the machine instead of just rebooting it.

Are you positive that you clicked Restart before and not Shut down?

As for the logs, attachments posted in the forum are accessible only by ESET staff so it's safe to post logs here.

[Ben Saxton 0]

Hi Marcos,

I thought I had pressed restart, but now you mention it, I may have shut down. ESET no longer says it requires a restart, so Next time I get the "ESET requires a restart" message. I will update this post.

Thank you