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Timeout during reports

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I have fiew clients with ESMC/ESET Protect and they generate PDF report and send me email every day.

Sometime one client (different) not send scheduled report with comment:

ReportPrinter: ReportPrinterTool exited with: Failed to print report with: QtReportPrinter: Operation timeout [code:20]

How can I diagnose this / increase this time / automatic renew report if failed?

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  • ESET Staff

I would recommend to open support ticket, where required logs will be requested. Otherwise it might be difficult to find problem: it might be performance related, for example report might be too large, or system resource might be insufficient, as report generating operation is CPU-intensive.

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