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Can't exlude some files from scanning making me crazy

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I feel a little bit overwhelmed by ESET Internet Security At certain points I feel like it wants to take control of my computer and overstep its function as a managed malware engine. For example, with some files, and happened to me a few, there's no way to exclude them from scanning, directly on Quarantine interface. Looks like wants me to force to exclude folders, but if I move the files will be removed without user consent.

Why is this happening and when is ESET stop pushing it too much? I want to antivirus to do what I am told not the opposite.

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