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Is anybody else running into issues installing MacOS Updates while ESET is running?

For the MacOS 11.1 to 11.2 upgrade, we've had to boot into Safe Mode it seems.  For the MacOS 11.2 to 11.2.1 upgrade, we've had to disable all ESET protection before it would work.

We are using ESET Endpoint 6.10.460.1.

 

Anyone have similar experiences?

Thanks!

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Yes, I can confirm this behavior on at least macOS Big Sur devices. I opened a ticket with support and was essentially told that ESET support for Big Sur is not fully available even though their public facing support page says it is fully supported minus the firewall and device control.  I was told full support is coming in March with a new version that I hope fixes this.  It is rather annoying to have to uninstall ESET to install critical OS patches. 

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12 hours ago, kingoftheworld said:

Yes, I can confirm this behavior on at least macOS Big Sur devices. I opened a ticket with support and was essentially told that ESET support for Big Sur is not fully available even though their public facing support page says it is fully supported minus the firewall and device control.  I was told full support is coming in March with a new version that I hope fixes this.  It is rather annoying to have to uninstall ESET to install critical OS patches. 

Thanks for the information!  We kept trying different combinations until we finally realized it was ESET.  I find it odd that ESET hasn't published this as a known issue.
 

Now to figure out what to have our end users do for the few machines that are deployed with Big Sur (luckily, there's only about 5 of those right now... and we have an MDM block prohibiting updating to Big Sur for the Catalina machines).

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Hello guys,

thank you for your reports, I checked it with the QA and Dev, they are aware of this issue.

Once the upgrade fails, can you please collect the logs as described at https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support?ref=esf 

upload them to a safe location and send me a private message with the download details and reference to this forum topic? 

 

Once you do, the work-around is to disable the Web access protection to apply the upgrade.

 

We apologize for the inconvenience caused,

Peter

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10 hours ago, Peter Randziak said:

Hello guys,

thank you for your reports, I checked it with the QA and Dev, they are aware of this issue.

Once the upgrade fails, can you please collect the logs as described at https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support?ref=esf 

upload them to a safe location and send me a private message with the download details and reference to this forum topic? 

 

Once you do, the work-around is to disable the Web access protection to apply the upgrade.

 

We apologize for the inconvenience caused,

Peter

Hi Peter,

 

I just sent you an email.

 

Do you happen to know if there's any type of Script I can push out from our MDM to disabled Web Access Protection for the time being?  Our users generally do not have administrative rights, so the workaround of disabling Web access protection is a bit cumbersome.

Thanks!
~Allen

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On 2/12/2021 at 11:13 PM, Allen Howard - CMU said:

Do you happen to know if there's any type of Script I can push out from our MDM to disabled Web Access Protection for the time being?  Our users generally do not have administrative rights, so the workaround of disabling Web access protection is a bit cumbersome.

Hello Allen,

you can apply a policy via ESET PROTECT / ESET Security Management Center / ESET Remote Administrator to disable the Web access protection.

I would probably create a Dynamic group to enable it again for systems, which were already successfully upgraded.

Regards, Peter

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