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Parental Control


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I turned on Parental Control & it was functioning just fine. The computer was restarted some weeks later and whenever I try to access the internet all sites are blocked with this error message "Details: Blocked by ESET Parental Control
Category: Not Resolved"

 

. I am use the  administrator account and all relevant categories are enabled (ticked). The only way to access the web is to turn off "Parental Control". Even turning it off for my account in Advanced Options makes no difference. There have been several restarts over the weeks and each time I need to disable "parental Control".

 

Can anyone offer a solution please ?

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Probably there's a problem receiving DNS responses to DNS queries. Try changing the DNS server to Google's 8.8.8.8 and see if that makes a difference. For instructions where to change DNS settings, read this article.

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  • 3 weeks later...
Guest Michael Keele

Probably there's a problem receiving DNS responses to DNS queries. Try changing the DNS server to Google's 8.8.8.8 and see if that makes a difference. For instructions where to change DNS settings, read this article.

I am having this exact same problem.  It is not that the host name fails to resolve in DNS.  Parental controls are blocking the sites under teh category "not resolved"  Sites that are blocked include mapquest.com, verizonwireless.com, imdb.com, etc  If I allow the "not Resolved" category under parental controls, I can get to all sites, including some that should be blocked under other categories, such as "adult". 

I contacted customer support and was told that i would need to uninstall and reinstall the software.  I have done this and I am getting the same result with parental controls.

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Probably there's a problem receiving DNS responses to DNS queries. Try changing the DNS server to Google's 8.8.8.8 and see if that makes a difference. For instructions where to change DNS settings, read this article.

I am having this exact same problem.  It is not that the host name fails to resolve in DNS.  Parental controls are blocking the sites under teh category "not resolved"  Sites that are blocked include mapquest.com, verizonwireless.com, imdb.com, etc  If I allow the "not Resolved" category under parental controls, I can get to all sites, including some that should be blocked under other categories, such as "adult". 

I contacted customer support and was told that i would need to uninstall and reinstall the software.  I have done this and I am getting the same result with parental controls.

 

 

I can't reproduce this. Please create a Wireshark log while reproducing the issue, upload it to a safe location and PM me the download link. I'm interested in seeing the response received from ESET's DNS servers when attempting to access those websites.

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