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ARM64 Home products BETA signup

Peter Randziak
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Peter Randziak

Peter Randziak 1,130

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Hello @Sebastian Nowak,

On 3/26/2021 at 5:35 PM, Sebastian Nowak said:

Hey, I would like to test ARM version of NOD32. I have commercial license on Windows 10.

sure, I will grant you an access and send further info in a moment.

Peter

 

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Mikan

Mikan 0

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Dear Peter,

I would look like to test this out please! 

Best regards.

Edited by Mikan
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Peter Randziak

Peter Randziak 1,130

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Hello @Mikan

3 hours ago, Mikan said:

Dear Peter,

I would look like to test this out please! 

Best regards.

Sure, I granted you access and will send further info in a moment.

Peter

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Peter Randziak

Peter Randziak 1,130

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Hello @RandomUser,

15 hours ago, RandomUser said:

Dear Peter,

I would also like to test the ARM64 version of ESET.

Best regards from Germany.

Yes for sure, I will grant you an access and send further info in a moment.

Kind Regards from Slovakia

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Patrici

Patrici 0

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Dear @Peter Randziak

I would like to join the beta test for ESET Home on Windows ARM64.

FYI: A customer reported he cannot boot Windows after installing Windows Update KB5001337

He had installed Beta EAS ARM 14.1.15.0, happened on 3 pcs

If he uninstalls beta he can update Windows normally.

Edited by Patrici
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Peter Randziak

Peter Randziak 1,130

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Hello @Patrici,

I will grant you access to the ARM64 BETA for home users as well.

15 hours ago, Patrici said:

FYI: A customer reported he cannot boot Windows after installing Windows Update KB5001337

He had installed Beta EAS ARM 14.1.15.0, happened on 3 pcs

If he uninstalls beta he can update Windows normally.

How to boot attempt ends up i.e. what is the error?

Or does it end up with a BSOD?

We would like to check that for sure.

Peter

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Peter Randziak

Peter Randziak 1,130

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On 4/19/2021 at 4:45 PM, Patrici said:

FYI: A customer reported he cannot boot Windows after installing Windows Update KB5001337

He had installed Beta EAS ARM 14.1.15.0, happened on 3 pcs

If he uninstalls beta he can update Windows normally.

our QA attempted to reproduce the issue, but they were not successful 😞.

 

Please provide us with output from ESET Log Collector from the affected machine and also let us know how is the Secure boot configured so we can investigate it further.

Thank you, Peter

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Peter Randziak

Peter Randziak 1,130

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Hello @Georges Nagaoka,

the version should update automatically via the in-product-upgrade.

The product checks from new version once a day, check can by manually forced by opening the ESET GUI -> Update -> Check for updates. Once the update is prepared, system reboot is required to apply it.

5 hours ago, Georges Nagaoka said:

I'm curious how much the bugs have been fixed and how the performance has improved.

Have you encountered any issues with the 14.1.12.0, if I may ask?

 

Can you please check and let us know, if you have 14.1.15.0 version already installed and if not, if it's offered for an upgrade?

 

Thank you, Peter

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