My website is blocked by Smart Security

[sonyfan 0]

Hello

I don't know where i should write about my problem, therefore i ask on official east forum. I have website hxxp://www.sepatch.org and when i try open it, there is notification that my "websites with potentially dangerous content" and is blocked. But i replace all file on server from my backup copy and website is still blocked. We had similar problem with this website hxxp://www.electrogsm.pl but after we replaced all file from backup problem gone, but first one website doesn't work in spite of replaced files. If somebody from administration forum can help or could remove my website from list potentially dangerous website i will be really thankful, or maybe somebody can just advice where i should sent message about remove it from that list.  (Sorry for my language)

 

 

[Janus 210]

Hey sonyfan

 

The best way is this:How do I submit a virus, website or potential false positive sample to ESET's lab

 

Regards, Janus

 

[sonyfan 0]

thank you for advise, i scan all files from our sites and there is no any virus, I will try send message with my problem from link you gave me. Thank you

[WhiteSmoke 1]

I am also currently having the same problem with our website we have done all kinds of scans to make sure it is 100% safe if anyone at ESET or any security specialist can assist me please with finding out why the website www.whitesmoke.com is blocked not any other site. It is a 100% safe software which is marked by ESET as a PUA which isn't the problem as I hope they will remove it one day although I pleed for any help in assisting me getting the website unblocked and will perform any steps required for ESET to do so. Also if any feedback as to why the site is blocked I would love any help. We have also submitted the website for a false positive although no answer was given.

 

many thanks

David Jones

[marty_c 30]

Hello,

Please see this topic: hxxp://forum.eset.com/topic/250-eset-has-blocked-my-site-what-to-do/?hl=website#entry837

 

--M

[WhiteSmoke 1]

Thank you mceisel for your fast response although the only reason I am writing here is because of the urgency of this matter most of our clients use ESET which I even highly recommend to everyone although our

site is blocked so they can't use our software. I have emailed the labs on many occosations although haven't ever gotten an answer I have also does scans on the site from many different anti malware sites and ESET is one of the only ones blocking the site. I understand you can't give me a full answer regarding why I would just love any advice I can get to get this unblocked and if there is a problem on the site I really would like to know what so we can fix it.

 

thank you

David Jones

[Marcos 5,070]

To Whitesmoke: please stop hijacking other users' threads. Your post was already answered in another thread and the case was closed.

[WhiteSmoke 1]

I apolgize Marcos, I will create a new one you can delete my posts in this thread. Also Marcus I wasn't answered regrading the martter of whitesmoke website being blocked only the software being blocked.