Jump to content

MAC OSX Big Sure version 11.1- ERAAgent installed on client but not running in Activity Monitor


Recommended Posts

MAC OSX Big Sure version 11.1 - ERAAgent installed on client but not running in Activity Monitor

I have reinstalled and totaly removed all ESET products from the system more times and installed following procedure https://support.eset.com/en/kb7750-deploy-the-eset-management-agent-to-a-macos-client-using-agent-live-installer-8x 


But still the ESET Management Agent ERAAgent is not showing in the Activity Monitor

The real status after installation

image.thumb.png.5f77f68cc09623d52e2857cc832eec1a.png

The status how it should be described in the procedure of article kb7750:

 

image.png.717b2af42d18004953708cfeac7af085.png

Link to comment
Share on other sites

  • ESET Staff

Just for verification, but is actually AGENT connecting to management console? Or is it possible to verify whether relevant process is running via command:

pgrep ERAAgent

that is supposed to return process id number in case process is running?

Asking as from provided screenshots it seems that new macOS uses different view to running processes, where detailed list of processes, especially those running by system seems to be missing, which might be reason for confusion.  This will probably require changes in documentation once confirmed.

Link to comment
Share on other sites

On 1/19/2021 at 8:03 PM, MartinK said:

Just for verification, but is actually AGENT connecting to management console? Or is it possible to verify whether relevant process is running via command:


pgrep ERAAgent

that is supposed to return process id number in case process is running?

Asking as from provided screenshots it seems that new macOS uses different view to running processes, where detailed list of processes, especially those running by system seems to be missing, which might be reason for confusion.  This will probably require changes in documentation once confirmed.

Found it PID 123 but only visible trough the CPU Proceses

image.thumb.png.367a1af79f3b003a53ff4d76bd5759cc.png

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...