Matthijs 0 Posted January 17 Share Posted January 17 I installed MAC OS Big Sur overnight. ESET has problems with that. I looked on their website and found all kinds of update installations and downloads. But in the end going through most of the installation wizard I get the notification that the installation program is only suitable for MAC OS version up to 11.0 and of course (!) the version (big sur) that I installed is 11.1. How can I install ESET security pro? They say their products are compatible but apparently their are not! Please help Quote Link to post Share on other sites
Administrators Marcos 3,625 Posted January 17 Administrators Share Posted January 17 It's possible to continue with the installation despite the warning. The upcoming version of ECS will have the compatibility check updated to support v11.1. Quote Link to post Share on other sites
Administrators Marcos 3,625 Posted January 17 Administrators Share Posted January 17 Please reply here, not via "Report" which serves for reporting inappropriate posts. I'd recommend opening a support ticket with your local ESET distributor and providing logs collected as per https://support.eset.com/en/kb3404. Quote Link to post Share on other sites
Argo1111 0 Posted February 4 Share Posted February 4 On 1/17/2021 at 10:29 AM, Marcos said: It's possible to continue with the installation despite the warning. The upcoming version of ECS will have the compatibility check updated to support v11.1. I downloaded ESET today and it is not compatible with Big Sur 11.1. and the installation fails every time... Quote Link to post Share on other sites
Administrators Marcos 3,625 Posted February 4 Administrators Share Posted February 4 18 minutes ago, Argo1111 said: I downloaded ESET today and it is not compatible with Big Sur 11.1. and the installation fails every time... It's possible to continue with installation: Quote Link to post Share on other sites
A bit annoyed 0 Posted February 16 Share Posted February 16 Hello, I believe what OP means is the installation will fail AFTER you choose to continue despite the warning. I have the same issue ever since Big Sur and now I tried uninstalling Cyber Security Pro. DO NOT DO THIS - I can no longer install it on 11.2.1, getting this screen. Effectively I am paying for a license I cannot use. I don't know how I am supposed to attach a screenshot, so - The installation fails with the following message "The installation has failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.