Tom85 0 Posted January 14 Share Posted January 14 Hi there, my ESET PROTECT Server got a new IP. Since that time the agents don't connect to the Server and i can't run Tasks on it. Can you give me help how to fix that? Thanks for your help Tom Link to post Share on other sites
Administrators Marcos 3,629 Posted January 14 Administrators Share Posted January 14 Please provide C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html from the client. Is the remote host the IP address or hostname of the ESET PROTECT server? If the latter, are you able to ping it from the client? If it's the IP address, you will have to re-deploy agent and use the new IP address. Link to post Share on other sites
Tom85 0 Posted January 15 Author Share Posted January 15 I attachted the status.html in .txt form - hope that helps. Sorry i don't understand your second passage of your answer. status.txt Link to post Share on other sites
Administrators Marcos 3,629 Posted January 15 Administrators Share Posted January 15 Remote machine certificate is not trusted because signing certificates (CAs) are not trusted or found in system/agent database Create a new agent live installer and re-deploy it on clients. It appears that the CA certificate has changed on the server and the previous one was not saved/restored. Link to post Share on other sites
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