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Lost connection to Agents

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Hi there,

my ESET PROTECT Server got a new IP. Since that time the agents don't connect to the Server and i can't run Tasks on it.

Can you give me help how to fix that?

Thanks for your help


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Please provide C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html from the client.

Is the remote host the IP address or hostname of the ESET PROTECT server? If the latter, are you able to ping it from the client? If it's the IP address, you will have to re-deploy agent and use the new IP address.

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  • Remote machine certificate is not trusted because signing certificates (CAs) are not trusted or found in system/agent database

Create a new agent live installer and re-deploy it on clients. It appears that the CA certificate has changed on the server and the previous one was not saved/restored.

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