robg 3 Posted January 14, 2021 Share Posted January 14, 2021 A laptop that has been offline for a while has been reconnected through a VPN, I can see it on the ESMC but I think its lost the antivirus installation or it failed previously. Attempting to install Antivirus fails , I've attached the logs I can manage to get. Policy has Use direct connection if proxy is not available ESET Management Agent ESET, spol. s r.o. 8.0.1238.0 282 yes 8.0.1238.0 Install Eset Antivirus 2021 Jan 14 10:50:34 Operating system Failed Task failed, try to install software manually. SoftwareInstallation: Installation failed with: Fatal error during installation. Error code: 0x643 (0x643), , see software-install.log for more information located at: C:\Pr Running the Log collector fails with 2021 Jan 14 11:30:40 Operating system Failed Task failed boost::filesystem::file_size: The system cannot find the file specified: "C:\WINDOWS\TEMP\ra-diagnostic-logs.zip" Previous Alerts Your product is outdated Your current security product version is soon going to lose functionality due to the Cross certification issue. Upgrade to version 7.3 or later by April 15, 2021 to continue receiving full protection and feature functionality. There is no cost to upgrade with an active license. See your options: https://support-backup.eset.com/en/end-of-life/ Security notification Security product Other 2020 Oct 4 16:51:47 Warning Logs.zip Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 4,705 Posted January 14, 2021 Administrators Solution Share Posted January 14, 2021 Does it work if you uninstall ESET and install v8 from scratch? If necessary, run the ESET Uninstall tool in safe mode. Does the issue occur on more machines? Link to comment Share on other sites More sharing options...
robg 3 Posted January 14, 2021 Author Share Posted January 14, 2021 Wanted to avoid having them coming back to school but might be the only way. It hasn't occurred on any other machines so far. Link to comment Share on other sites More sharing options...
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