Michael H 0 Posted January 13 Share Posted January 13 I'm trying to update a client his AV to 8.* by SMC but so far unsuccessful his agent is running on 7.2.* Did it a week ago on a other pc without any issue's. Error I'm getting: GetFile: Failed to process HTTP request (error code: 20014, url: 'hxxp://repository.eset.com/v1/com/eset/apps/business/eea/windows/v8/8.0.2028.0/eea_nt64.msi') Quote Link to post Share on other sites
Administrators Marcos 3,578 Posted January 13 Administrators Share Posted January 13 I would recommend carrying on as follows: - apply an agent policy that will enable trace logging in agent - start capturing network communication With Wireshark on the client - send a software install task to the client - after the task has failed, stop logging with Wireshark and remove the agent policy - collect logs with ESET Log Collector from the machine and supply it along with the compressed Wireshark log to your local ESET distributor for perusal. You can also drop me a personal message with a download link so that I can have a look into it myself. Is the client behind a firewall or device/appliance that performs http filtering? Does the client connect to the Internet directly or through a proxy? Are the agent proxy settings configured correctly? Is also an ESET PROTECT cimponent upgrade task failing to upgrade agent to v8? Quote Link to post Share on other sites
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