Michael H 0 Posted January 13, 2021 Share Posted January 13, 2021 I'm trying to update a client his AV to 8.* by SMC but so far unsuccessful his agent is running on 7.2.* Did it a week ago on a other pc without any issue's. Error I'm getting: GetFile: Failed to process HTTP request (error code: 20014, url: 'hxxp://repository.eset.com/v1/com/eset/apps/business/eea/windows/v8/8.0.2028.0/eea_nt64.msi') Link to comment Share on other sites More sharing options...
Administrators Marcos 4,720 Posted January 13, 2021 Administrators Share Posted January 13, 2021 I would recommend carrying on as follows: - apply an agent policy that will enable trace logging in agent - start capturing network communication With Wireshark on the client - send a software install task to the client - after the task has failed, stop logging with Wireshark and remove the agent policy - collect logs with ESET Log Collector from the machine and supply it along with the compressed Wireshark log to your local ESET distributor for perusal. You can also drop me a personal message with a download link so that I can have a look into it myself. Is the client behind a firewall or device/appliance that performs http filtering? Does the client connect to the Internet directly or through a proxy? Are the agent proxy settings configured correctly? Is also an ESET PROTECT cimponent upgrade task failing to upgrade agent to v8? Link to comment Share on other sites More sharing options...
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