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Unable to access the ESET Knowledgebase

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I can get to the index page.  However, when I enter a question, after a lengthy period of time attempting, I am eventually led to a page which indicates that "the connection was reset" (Firefox), "This page can't be accessed" (IE 10), "Connection closed by remote server" (Opera), and Google generates a page indicating that the web page is inaccessible.  This is happening on 2 different laptops:  Windows XP SP3 with ESS 6, and Windows 8 with Norton Internet Security (this came preinstalled, the intention was to remove Norton and install ESET).  There are no other problems with any other webpages.  

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Though these outages to happen from time to time, our team works hard to ensure that they are resolved as soon as possible. In most cases, KB access and search functionality is restored within a few minutes of an outage.

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