pstoric 0 Posted January 11, 2021 Share Posted January 11, 2021 I've noticed that anytime we update our ESET endpoint version that our Exchange users complain that outlook is stuck updating for some time after. What causes Outlook to resync or update after and endpoint update and is there anyway to avoid this? Link to comment Share on other sites More sharing options...
Graeme Rawlings 0 Posted January 13, 2021 Share Posted January 13, 2021 Could it be that you have ESET configured to rescan after update, so it rescans the entire mailbox - which then affects performance? Just a thought. Graeme Link to comment Share on other sites More sharing options...
pstoric 0 Posted January 13, 2021 Author Share Posted January 13, 2021 I can check the ESET Server console but I'm mainly using the default settings. Any idea where I can find that specific one? I assume it's under the custom policy? Link to comment Share on other sites More sharing options...
Jason Berndt 0 Posted March 9, 2021 Share Posted March 9, 2021 @pstoric Any update on this? Same thing is happening to us. Updated agent and software now Outlook mailboxes are getting hung up. Link to comment Share on other sites More sharing options...
pstoric 0 Posted March 9, 2021 Author Share Posted March 9, 2021 Unfortunately no but if you find something, I'd be interested 😀 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,189 Posted March 9, 2021 Administrators Share Posted March 9, 2021 Do you use cached Exchange mode? Approximately how many emails are in the Inbox folder? Does enabling this setting make a difference? Link to comment Share on other sites More sharing options...
pstoric 0 Posted March 9, 2021 Author Share Posted March 9, 2021 Yep everyone uses that as online mode is unbearably slow. I have about 20 different small business clients and user mailboxes vary greatly between them. I have one company for example that each users has hundreds of subfolders and anywhere from 50k - 100k items that they insist on having available at all times and then other users that have very few sub-folders and a reasonable mailbox size but it seems to effect them all. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,189 Posted March 9, 2021 Administrators Share Posted March 9, 2021 Isn't it possible to enable cached Exchange mode? At least to see if it resolves the issue. As for the number of emails in the Inbox folder, I didn't mean in subfolders but only emails in the root of the Inbox folder. What about enabling the option "Disable checking upon inbox content change" option? Does it make any difference? What about disabling scanning of read email and leaving only sent and received email scanned? Link to comment Share on other sites More sharing options...
pstoric 0 Posted March 9, 2021 Author Share Posted March 9, 2021 Cached mode is already enabled for all users Link to comment Share on other sites More sharing options...
Chemilines 0 Posted April 26, 2021 Share Posted April 26, 2021 Good Afternoon, I would appreciate some help with this issue also, we have just deployed eSet Endpoint Antivirus 8 to multiple Windows 10 devices and on some of these machines it is not syncing the mailbox correctly it gets stuck on updating. We have tried the following, disabling the eSet Outlook Add-In, Enabling cached exchange mode, Disabling eSet. None of these changes resolve the issue, if we recreate the mail profile it will sync and work correctly for 24-48 hours and then get stuck at updating again. We have also downloaded and tried the Outlook Syncing issues .xml file Thank You Link to comment Share on other sites More sharing options...
Administrators Marcos 4,189 Posted April 26, 2021 Administrators Share Posted April 26, 2021 52 minutes ago, Chemilines said: We have tried the following, disabling the eSet Outlook Add-In, Enabling cached exchange mode, Disabling eSet. None of these changes resolve the issue, if we recreate the mail profile it will sync and work correctly for 24-48 hours and then get stuck at updating again. If that didn't resolve the issue then neither uninstalling ESET should. Could you try on one machine? Link to comment Share on other sites More sharing options...
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