ESET NOD32 wouldn't start after update from 12.2.30.0 to 13.2.18?

[WillowNest 0]

Hello,

 

As Marcos requested, I'm starting a new topic to troubleshoot 12.2.30 to 13.2.18 version upgrade on two my computers. 

I've recently purchased a license and tried to install the latest NOD32. Right after the installation, antivirus GUI crashed multiple times. Initial scan didn't complete and NOD32 service crashed.  Exactly the same issue happened on my second workstation running under Windows 10 2004.

[Marcos 5,074]

Please carry on as follows:
- uninstall ESET
- run the ESET Uninstall tool in safe mode to make sure it's removed completely
- install the latest version v14 from scratch

Should the issue persist, please provide logs collected with ESET Log Collector for a start.