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browser problem with the "secure all browsers" option


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Hello,

Eset seems to have a problem with the security of all browsers (see image of parameters in FR sorry)
As proof, when I deactivate this option, the internet browser starts up in 1/4 of a second while when it is activated, it takes 2 to 3 minutes to start an internet browser.
boring by force.

It also often bugs and becomes unresponsive.

I even had a case where it got uninstalled!
otherwise I love eset, I would try to give you a feedback on this brilliant antivirus (to improve it of course).

Thank you

Capture d’écran 2020-12-31 010522.jpg

Edited by bigdata
erreur de frappe
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It is not clear what got uninstalled. Are you referring to a secure browser? How did the issue manifest?

If you disable the above option, are Internet banking websites redirected to a secure browser alright?

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first on these security options there are problems indeed it is not all the time when I go to a banking site that it redirects me to the ESET secure browser (although I configure it in the settings as URL for secure browsers).

That's why I put the secure option on all browsers because there is no more problem.

Except that recently my browsers are slowing down a lot and I understood that it came from when I disabled this option (secure all browsers).

For uninstallation, I saw that Google Chrome uninstalled itself because it can’t start!

Edited by bigdata
typo
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I just tested with the secure all browsers option enabled using Firefox since I don't use Chrome or have it installed. Aside from a very slight delay in home page rendering at browser startup time, there were no further browser slow down issues. Also, there was no separate opening of another B&PP secure browser window when accessing my bank's web site. 

Of note is Eset B&PP creates a separate Firefox profile for B&PP use when secure all browsers option is disabled.

I suspect the issue here is with Chrome which has been most problematic historically with Eset use.

Edited by itman
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As far as I am concerned, "the bug" lies in the secure all browsers option.

It appears the intent was to correct the issue where one assigned for example, Firefox as their Win 10 default browser. However they use for example, Chrome as their everyday browser. With Chrome in use, they entered a B&PP protected bank site URL. Eset in previous versions would open the Win assigned default browser; i.e. Firefox, in B&PP protected mode versus a protected mode Chrome window.

Currently if the secure all browsers option is enabled and an Eset supported browser is used, the browser is always opening in protected mode. That is not correct. Protected mode browser mode should only enabled for web sites contained in Eset's internal list or those specifically created by the user to do so.

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I just tested on my laptop and there is no slowdown issue with ESET's active secure browser option.
that's all on my tower.
Weird that ...
Happy new year 2021.

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I just tested on my laptop and there is no slowdown issue with ESET's active secure browser option.
that's all on my tower.
Weird that ...
Happy new year 2021.

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  • 2 weeks later...
On 1/1/2021 at 6:00 AM, itman said:

Currently if the secure all browsers option is enabled and an Eset supported browser is used, the browser is always opening in protected mode. That is not correct. Protected mode browser mode should only enabled for web sites contained in Eset's internal list or those specifically created by the user to do so.

My experience of this matches @itman and I agree that there is a bug here.  I don't want ALL of my browser sessions to be opened by default in secured mode (amongst other things there are considerations of history/cookies/cache and various extensions).  However, if secure all browsers is not selected, B&PP is failing to respect the website re-direction list that I have configured and this opening my 'banking' websites in a normal tab.  [I am using Chrome 87.0.4280.141 and ESET SSP 14.0.22.0]

This is very frustrating.

 

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On 1/1/2021 at 6:00 AM, itman said:

Currently if the secure all browsers option is enabled and an Eset supported browser is used, the browser is always opening in protected mode. That is not correct. Protected mode browser mode should only enabled for web sites contained in Eset's internal list or those specifically created by the user to do so.

My experience of this matches @itman and I agree that there is a bug here.  I don't want ALL of my browser sessions to be opened by default in secured mode (amongst other things there are considerations of history/cookies/cache and various extensions).  However, if secure all browsers is not selected, B&PP is failing to respect the website re-direction list that I have configured and this opening my 'banking' websites in a normal tab.  [I am using Chrome 87.0.4280.141 and ESET SSP 14.0.22.0]

This is very frustrating.

Adding to above, I have now realised that Secure all browsers and Enable protected websites redirection are mutually exclusive, so you certainly can't use both modes.  However, in redirection mode, why won't my secure list websites redirect?  (they don't give an error, they just open in a normal tab)

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9 minutes ago, billar said:

However, in redirection mode, why won't my secure list websites redirect? 

I cleared the last hour's cache in Chrome and now the redirection is working again as expected.

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12 hours ago, billar said:

I have now realised that Secure all browsers and Enable protected websites redirection are mutually exclusive, so you certainly can't use both modes. 

Exactly.👍

Again, Eset created the secure all browsers mode to eliminate the complaint of the Win default browser in B&PP mode when another browser was used for daily browsing use. Personally, I believe Eset should just revert B&PP options back to the previous settings. All the new settings are just creating a lot of confusion.

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