Remove Stubborn old Windows XP Agent from ESMC

[speakerbox 3]

Hi,

We're having some trouble removing an old XP agent that was retired but recently checked back into our ESMC console (V7). We have no physical access or remote access to the machine other than what we can do via the ESMC console.

When we use the "Stop Managing" task, this fails (Task failed, try to uninstall software manually.) so the agent contionues checking in. I've tried via the "Software Uninstall" button via installed application but this fails with the same error.

Is there anything we can do to stop this old retired agent from checking into our ESMC console?

Thanks

[Marcos 4,693]

If you don't have access to the machine and it's not possible to perform a stop managing task, perhaps you could block the the communication on a firewall.