Report template ESET Protect 8.0 is missing

[obee 2]

hello,

Has anyone experienced on the ESET Protect report template (in the data section) is missing after upgrade from ESMC?

 

My ESET Protect running on centos

 

is there any suggestions to troubleshot it?

Edited December 28, 2020 by obee

[MartinK 378]

Could you please clarify what is actually missing? It is not clear from provided screenshot - you are not able to add any new data field to report template?

[obee 2]

sorry, i mean unable to add any new data field table columns to a report template, either create new report template or edit existing data to add new data field

 

 

[MichalJ 434]

Hello, as this is issue is unknown to the forum staff, the only suggestion I have is to contact your official ESET distributor and open a support ticket. Maybe, trying a different browser might help. Also provide details, about the version of the console, server, and underlying operating system when opening a ticket. 

[obee 2]

On 1/4/2021 at 5:24 PM, MichalJ said:

Hello, as this is issue is unknown to the forum staff, the only suggestion I have is to contact your official ESET distributor and open a support ticket. Maybe, trying a different browser might help. Also provide details, about the version of the console, server, and underlying operating system when opening a ticket. 

hello @MichalJ, thanks for your response. after a few days and we check again the problem is solved