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I can't use the NOD32 in safe mode

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I have tried using nod32 in safe mode by going to ESET security app (as I always do to use nod32) but for some reason it won't start, not even if I run it as administrator. I also tried to use the bat file (https://support.eset.com/es/kb2272) to perform a scan but I couldn't open it either (I ran it with administrator permissions).

I don't have symptoms of any malware infection, but I prefer to check it out.

Thanks and good day

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