Haresh2015 3 Posted December 23, 2020 Share Posted December 23, 2020 EraRDSensorSvc failed to start error during installation. 1.Uninstall RDSensor using ESET Uninstaller tool in safe mode, but same issue, 2. Enable to administrator account and try to install RDSensor, but issue remains. 3. Disable HIPS Protection after try to install RDSensor. check attached installer log and do needful asap. RDSensor_inst.log Link to comment Share on other sites More sharing options...
Haresh2015 3 Posted December 24, 2020 Author Share Posted December 24, 2020 Any update for this issue. Link to comment Share on other sites More sharing options...
itman 1,748 Posted December 24, 2020 Share Posted December 24, 2020 (edited) Did you install WinPcap? Quote Prerequisites The computer on which you plan to install ESET Rogue Detection Sensor (ESET RD Sensor) must have the ESET Management Agent installed. Click here for step-by-step instructions to install the ESET Management Agent. The computer on which you plan to install RD Sensor must have WinPcap installed. https://support.eset.com/en/kb6717-install-eset-rogue-detection-sensor-on-a-different-computer-than-eset-security-management-center-server-7x Edited December 24, 2020 by itman Link to comment Share on other sites More sharing options...
Haresh2015 3 Posted December 25, 2020 Author Share Posted December 25, 2020 yes, already installed WinPcap. also find ESET Log Collector logs from ftp://ftp.eset.sk/support/AIPL_ees_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted December 25, 2020 Administrators Share Posted December 25, 2020 Aligned Procmon and install logs will be required. Link to comment Share on other sites More sharing options...
Solution Haresh2015 3 Posted December 29, 2020 Author Solution Share Posted December 29, 2020 Re-install WinPcap after RDSensor installed success. Link to comment Share on other sites More sharing options...
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