Simon Obetko 0 Posted December 22, 2020 Share Posted December 22, 2020 Hello we are currently evaluating eset cloud protect. We have problem with seeing logs from hosts in the cloud protect console. Our problem is pretty much similar to this: https://forum.eset.com/topic/22560-cloud-administrator-diagnostic-logs-are-empty Were you able to resolve this problem? Thanks Simon Link to comment Share on other sites More sharing options...
Administrators Marcos 3,878 Posted December 22, 2020 Administrators Share Posted December 22, 2020 What logs are you referring to? If the eicar test file is detected on a client with Endpoint, the alert won't appear in the Detections panel in the ESET PROTECT web console? Link to comment Share on other sites More sharing options...
Simon Obetko 0 Posted December 22, 2020 Author Share Posted December 22, 2020 logs from the host... pretty much any logs from host that are connected to cloud protect. please see the thread i have given in the description of issue. I have the same problem Link to comment Share on other sites More sharing options...
Solution Simon Obetko 0 Posted December 22, 2020 Author Solution Share Posted December 22, 2020 I was able to get to the logs by running Log collection tasks. I originally thought that logs are pushed to cloud protect by default from the hosts, but that was wrong assumption. It is needed to inititate log collection from the cloud protect host. Thanks for assistance Simon Link to comment Share on other sites More sharing options...
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