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ESET endpoint antivirus version update issue

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Hi, I'm trying to update the version of Endpoint antivirus from 7.2.2055 to 8.0.2028.0 from ESMC  but its getting failed again and again with error "Failed to synchronize package repository."

what could be the issue?


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Please provide C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\trace.log right after the error has occurred.

Is agent configured to connect to the Internet through a proxy server or it connects directly?

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