rishav 0 Posted December 21, 2020 Share Posted December 21, 2020 We have installed ESMC and EEI agent on a windows server without file security . we can see the file security mask in the name section but in installed application list not able to see it is installed . Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted December 21, 2020 Administrators Share Posted December 21, 2020 28 minutes ago, rishav said: we can see the file security mask in the name section but in installed application list not able to see it is installed . If I understand it correctly, you have not installed ESET File Security for Windows servers yet? If so, please install EFSW 7.3. Link to comment Share on other sites More sharing options...
rishav 0 Posted January 7, 2021 Author Share Posted January 7, 2021 we tried many times but its not getting installed . i wanted to know hoe EEI agent is installed without file security . Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted January 7, 2021 ESET Staff Share Posted January 7, 2021 If the mask is present, that would indicate, that there is EFSW installed. Did you check the machine itself? As per my knowledge, it should not be possible to install EEI agent, when there is no Endpoint / File Security product. Also, to activate EEI Agent, security product is needed, as it handles the activation of the EEI. Can you maybe post a screenshot from one of the affected machines, from the "computer details", first screen (tiles with installed apps, activated licenses, and the overall status of the machine)? Link to comment Share on other sites More sharing options...
rishav 0 Posted January 7, 2021 Author Share Posted January 7, 2021 here in installed application list we have only esmc and eei agents but not file security . license is also there . we have seen the control panel also but same no file security . Link to comment Share on other sites More sharing options...
ESET Staff Solution MichalJ 434 Posted January 7, 2021 ESET Staff Solution Share Posted January 7, 2021 And if you attempt to install File Security via "software install task", what is the reported error (as I assume, that such attempt would fail). What I would do in this case, is try to login to the affected machine in safe mode, and execute eset uninstaller, to remove any remains of EFSW installation, and also the EEI, and once the system is "clean", reinstall those components from scratch. It might indicate a corrupted EFSW install. Also, is this machine reporting any events to EEI server, or reporting any functionality problems in EP console? rishav 1 Link to comment Share on other sites More sharing options...
rishav 0 Posted January 8, 2021 Author Share Posted January 8, 2021 Is there any other way to get this done ? Link to comment Share on other sites More sharing options...
rishav 0 Posted January 12, 2021 Author Share Posted January 12, 2021 Do we have a process to check what may be the conflicting application to stop the installation of ESET file security . Can you provide the knowledge base article for the same safe mode. On 1/7/2021 at 5:08 PM, MichalJ said: And if you attempt to install File Security via "software install task", what is the reported error (as I assume, that such attempt would fail). What I would do in this case, is try to login to the affected machine in safe mode, and execute eset uninstaller, to remove any remains of EFSW installation, and also the EEI, and once the system is "clean", reinstall those components from scratch. It might indicate a corrupted EFSW install. Also, is this machine reporting any events to EEI server, or reporting any functionality problems in EP console? the machine is giving problem attached. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted January 12, 2021 Administrators Share Posted January 12, 2021 Since more protection features are not working I suspect that multiple drivers failed to install, Please provide logs collected with ESET Log Collector on the troublesome machine. Link to comment Share on other sites More sharing options...
rishav 0 Posted January 13, 2021 Author Share Posted January 13, 2021 On 1/7/2021 at 5:08 PM, MichalJ said: And if you attempt to install File Security via "software install task", what is the reported error (as I assume, that such attempt would fail). What I would do in this case, is try to login to the affected machine in safe mode, and execute eset uninstaller, to remove any remains of EFSW installation, and also the EEI, and once the system is "clean", reinstall those components from scratch. It might indicate a corrupted EFSW install. Also, is this machine reporting any events to EEI server, or reporting any functionality problems in EP console? Hello Team performed the safe mode uninstallation and tried again , thanks it worked . Link to comment Share on other sites More sharing options...
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