Alan Junior 0 Posted December 20, 2020 Share Posted December 20, 2020 The secured browser could not be started Associated error code: 0x847695d2 Secure browser hasn't opened for a couple of weeks. I'm paying ESET, so get busy. Quote Link to post Share on other sites
Administrators Marcos 3,596 Posted December 21, 2020 Administrators Share Posted December 21, 2020 The code means that an untrusted dll was blocked. Please provide 2 Procmon logs, one from launching a normal browser and the other one from launching a secured browser. Also provide logs collected with ESET Log collector from time when a normal browser is started. What browser do you use? Quote Link to post Share on other sites
JPCummings 0 Posted December 22, 2020 Share Posted December 22, 2020 I have a similar issue. Occurred after I installed the latest FireFox Update, but it also happens in other browsers. Interestingly, it sometimes allows me to connect Quote Link to post Share on other sites
itman 937 Posted December 23, 2020 Share Posted December 23, 2020 10 hours ago, JPCummings said: I have a similar issue. Occurred after I installed the latest FireFox Update, but it also happens in other browsers. Interestingly, it sometimes allows me to connect I am running latest version of FireFox as my default browser on Win 10 x(64) 20H2 and having no issues with B&PP. Quote Link to post Share on other sites
Administrators Marcos 3,596 Posted December 23, 2020 Administrators Share Posted December 23, 2020 16 hours ago, JPCummings said: I have a similar issue. Occurred after I installed the latest FireFox Update, but it also happens in other browsers. Interestingly, it sometimes allows me to connect Please follow the instructions from my post above. Quote Link to post Share on other sites
Alan Junior 0 Posted January 11 Author Share Posted January 11 Sorry, Marcos. Collecting process monitor logs is outside my wheelhouse. If this is not a known issue to ESET, I will uninstall and look for another product. Quote Link to post Share on other sites
Administrators Marcos 3,596 Posted January 11 Administrators Share Posted January 11 Please provide logs collected with ESET Log Collector for a start. Quote Link to post Share on other sites
itman 937 Posted January 11 Share Posted January 11 (edited) 19 minutes ago, Alan Junior said: Sorry, Marcos. Collecting process monitor logs is outside my wheelhouse. If this is not a known issue to ESET, I will uninstall and look for another product. Refer to this: https://support.eset.com/en/kb6408-banking-and-payment-protection-browser-not-working . Scroll down to this section in the article: Quote "Protected browser could not be started" message or 0x847695d0 error Resolve the "Protected browser could not be started" or "0x847695d0" error: Edited January 11 by itman Quote Link to post Share on other sites
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