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Eset Protect computers never show in lost and found


HenrysCat
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Hi all, we are testing Eset Protect Virtual Appliance in Hyper-V v8.0.2216.0, got it up and running connected to 2012 r2 domain, created the installers with Managment Agent (8.0.1238.0) installed ok on Windows 10 clients, but they never show in Lost and Found on the web dashboard.

Can't find any info on first run set up etc, can you help?

Thanks

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  • Administrators

Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log for possible connection issues.

 

 

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  • ESET Staff

Hello, if the agent is not communicating with the server, you can check the reason on the client computer. Non existence of such folder might indicate, that the agent is actually not installed / is not running. Are you able to find it in "installed application", or is it among currently running services?

 

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Hi, finally got it work it working, we added  '192.168.0.25 eset.mydomain.com'  to the hosts file of each client.

192.168.0.25 being the Hyper-V ip and eset.mydomain.com the host name.

Probably not the correct way to do things but it works :)

Edited by HenrysCat
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  • ESET Staff
1 minute ago, HenrysCat said:

Hi, finally got it work it working, we added  '192.168.0.25 eset.mydomain.com'  to the hosts file of each client.

192.168.0.25 being the Hyper-V ip and eset.mydomain.com the host name.

Probably not the correct way to do things but it works :)

When creating installers, it is possible to override default (and possibly invalid hostname/IP) with value that will enabl clients to connect properly. Just be aware that SERVER's certificate has to be created in a way that such alternate hostname can be used.

In case of already deployed clients, it is possible to specific list of hostnames/IP addresses where clients will be connecting via configuration policy for ESET Management Agent.

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