Unable to download Eset Endpoint Antivirus package from ERA repository

[scree 0]

Hi, when I try to create all-in-one installer in ERA Manager Security 7.3 I am unable to find corresponding product name in my repository. I own the license for ESET Endpoint Antivirus + File Security, I can only see the products named ESET Endpoint Security which are not corresponding to my license key.

So I am unable to create any type of automatic installer in ERA Manager, I can only select available products in repository.

My option for repository URL is set to AUTOMATIC

Thank you for any help

Edited December 17, 2020 by scree

[Marcos 5,735]

Do you mean that you don't have neither EFSW nor EEA listed in the repository?

[scree 0]

Yes i mean the package Eset Endpoint Antivirus is not in repository. When I install Eset Endpoint Security on my client Pc, it writes me that my license key is not purchased for that type of product. My license key is for Endpoint Antivirus and File Security.

[Marcos 5,735]

Please provide a screen shot with the same filters I used to display available versions of ESET Endpoint Antivirus.

[scree 0]

Here is what I have:

[Marcos 5,735]

Is that after upgrading to ESET PROTECT (ESMC v8) ?

[scree 0]

No, I have ERA Security Center v7.3

[Marcos 5,735]

On 12/23/2020 at 3:23 PM, scree said:

No, I have ERA Security Center v7.3

The latest version of ESMC was 7.2. I'd recommend upgrading to ESET PROTECT first and troubleshoot the issue in case the problem would persist. Does the ESMC Server connect through a proxy server to the Internet?