IvanEunet 0 Posted December 16, 2020 Share Posted December 16, 2020 Hello, One of our customers had issues with mail delivery. Their e-mails couldn't be delivered to certain companies that are using ESET antivirus. The reason why the e-mails were rejected: IP(x.x.x.x) found on cloud black list 1. The IP address that has been blacklisted is the address of one of our shared hosting servers. Could you please share a link where we can check if our IP address is blacklisted and how we can be de-listed? Kind Regards, Ivan Link to comment Share on other sites More sharing options...
Administrators Marcos 4,706 Posted December 16, 2020 Administrators Share Posted December 16, 2020 You can report the FP as per https://support.eset.com/en/kb141 (Report spam or spam false positives): Email incorrectly marked as spam: If you received an email message that was classified as spam by your ESET product, but you do not recognize it as spam, send an email to nospam[at]eset.com with the original message as an attachment in .eml or .msg format. Link to comment Share on other sites More sharing options...
IvanEunet 0 Posted December 22, 2020 Author Share Posted December 22, 2020 Thank you Marcos, this was very helpful. Link to comment Share on other sites More sharing options...
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