Jump to content

How to decrease the used licenses?

Thomas F.
Go to solution Solved by MichalJ,

Recommended Posts

We have reached the license limit at our ESMC. So, I checked the entries and found that some clients were listed twice, some with e.g. old and new IP address, others with completely identical data. I deleted these entries, but after that, the number of used licenses did not decrease. Is there anything else I need to do?



Link to comment
Share on other sites

  • ESET Staff
  • Solution

Hi @Thomas F., when you was removing the computers, did you check the option to "deactivate products"?

Alternatively, it might have happened, that some of the devices have become duplicated on the licensing side. You can login to either EBA / ELA (based on which platform you use for license management), where you can view all of the activated devices. If you find some, that have not connected for a longer time, you can deactivate them, and this will free the license. 

Link to comment
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...