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Can't activate iOS phone after update


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Hello,

 

after update MDMcore for linux and ESMC, and downgrade the mysql database to version 8.0.17 I can't register iOS device (iOS 14.2)

iOS device:

"Product not activated"

The Overview says, that the last connection time was some time ago(I guess, the first contact)

MDM Server:

APNS service certificate validation failed 

 

The tracelog of MDM:

HTTP/2: AsioTcpClient(0x0x7ff9642055e0): HandshakeHandlerInner error: 'Certificate verification did not pass'
2020-12-15 07:38:03 W [140711116293888] APN: Failed to send PN to device: xxxxx. HTTP/2 error: 2
2020-12-15 07:38:05 E [140711091115776] HTTP/2: AsioTcpClient(0x0x7ff964104fc0): HandshakeHandlerInner error: 'Certificate verification did not pass'
2020-12-15 07:38:05 W [140711091115776] APN: Failed to send PN to device: xxxx. HTTP/2 error: 2
2020-12-15 07:38:33 E [140711091115776] HTTP/2: AsioTcpClient(0x0x7ff9642055e0): HandshakeHandlerInner error: 'Certificate verification did not pass'
2020-12-15 07:38:33 W [140711116293888] APN: Failed to send PN to device: xxxx. HTTP/2 error: 2
2020-12-15 07:38:34 E [140709906609920] DeviceLicenseManager: Device 'xxxxx': Client license activation error: CEcpCommunicatorV2: ECPAssociateManagedProductSeatRequest request failed, error=0x20103004.
2020-12-15 07:39:04 E [140711107901184] HTTP/2: AsioTcpClient(0x0x7ff964104fc0): HandshakeHandlerInner error: 'Certificate verification did not pass'
2020-12-15 07:39:04 W [140711107901184] APN: Failed to send PN to device: xxxxE. HTTP/2 error: 2

 

Opend firewall ports:

2195-2197, 5223, 9980-9981

 

MDM Server policy:

HTTPS certificate is an valid wildcars certificate  from DigiCert

Enrollment profile signing certificate, self signed certificate with FQDN of the mdm-server as CM
 

 
ESET PROTECT (Server), Version 8.0 (8.0.2216.0)
ESET PROTECT (Web-Konsole), Version 8.0 (8.0.170.0)
 
 
Thanks for help
 
 
 
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  • 4 weeks later...
  • ESET Staff

Hello and sorry for late response.

You actually have two issues there,

1. License fails to activate.

2. APNS fails to verify peer (Apple Push Notification Server) certificate so it refuses connection.

Please contact support we will need more logs to identify reasons for this behaviour.

Sorry for inconvenience,

M.

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