LesRMed 26 Posted December 14, 2020 Posted December 14, 2020 I need to add more licenses to an account but it has an active refresh icon (since last week I guess). Also, when I go to the Activated units page, it has the same icon. Any ideas how to get it to stop so I can add more licenses?
ESET Staff Solution emilota 7 Posted December 15, 2020 ESET Staff Solution Posted December 15, 2020 Hello LesRMed, this is rare known issues. To fix this on you side try to reload the ESET MSP Administrator portal without cache (Ctrl+F5). If this does not work, please follow this: Login to ESET MSP Administrator Press F12 Go to Applications > Local Storage > https://msp.eset.com Delete the key PendingRequests Reload the ESET MSP Administrator portal (Ctrl+F5) If this still does not work, please contact ESET Technical Support. Regards. MichalJ 1
LesRMed 26 Posted December 16, 2020 Author Posted December 16, 2020 (edited) I just noticed that I still have the refresh icon going on the Activated units page. I looked for the the same key that @emilota gave me, but it's not there. Can anyone tell me how to get my activated listings back? Edited December 16, 2020 by LesRMed
ESET Staff MichalJ 434 Posted December 17, 2020 ESET Staff Posted December 17, 2020 Hello @LesRMed as suggested by @emilota, we will have to investigate this info further. Please open a customer care ticket with ESET Support, and provide them information about your MSP company name in MSP Administrator, and also the particular sites / customers that are affected by this issue. We will have to look into it, as this is not a common error per our knowledge.
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