kamiran.asia 5 Posted November 29, 2020 Share Posted November 29, 2020 Hi Dear ESET Support. We have problem in our Mail Security For Exchange. As You can see in Screen Shot of Mail Security , Anti-Spam Connection is limited. We have ping connection to all these servers : h1-ars01-v.eset.com 91.228.166.61 h1-ars02-v.eset.com 91.228.166.62 h1-ars03-v.eset.com 91.228.166.63 h1-ars04-v.eset.com 91.228.166.64 h1-ars05-v.eset.com 91.228.166.65 h3-ars01-v.eset.com 91.228.167.36 h3-ars02-v.eset.com 91.228.167.67 h3-ars03-v.eset.com 91.228.167.68 h3-ars04-v.eset.com 91.228.167.74 h3-ars05-v.eset.com 91.228.167.116 h5-ars01-v.eset.com 38.90.226.21 h5-ars02-v.eset.com 38.90.226.22 h5-ars03-v.eset.com 38.90.226.23 h5-ars04-v.eset.com 38.90.226.24 h5-ars05-v.eset.com 38.90.226.25 What can cause this problem ? ( As you see the problem is temporary in some hours of a day ) anydesk00000.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,242 Posted November 29, 2020 Administrators Share Posted November 29, 2020 Please generate a log with this tool when the issue occurs: https://forum.eset.com/files/file/14-asclouddiag_x64exe/ Link to comment Share on other sites More sharing options...
kamiran.asia 5 Posted November 29, 2020 Author Share Posted November 29, 2020 Hi Dear Marcos and thank you for your rapid response as usual 😍 the Log is attached. logs.txt Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,242 Posted November 29, 2020 Administrators Solution Share Posted November 29, 2020 You received a communication error for servers 38.90.226.21-38.90.226.25, e.g.: Sending requests to host h5-ars05-v.eset.com (38.90.226.25). Direct DNS request, UDP protocol, port 53, A record: response 127.0.4.210, TTL 120 Direct DNS request, UDP protocol, port 53, TXT record: response s:2130707666, TTL 120 Direct DNS request, TCP protocol, port 53, A record: DirectComm: Timeout occurred after (12000)ms on fd(476) reading(0) B DirectComm: Failed to receive direct response: -1 Sending direct DNS request has failed. Direct DNS request, UDP protocol, port 53535, A record: DirectComm: Timeout occurred during socket read after (6000)ms on fd(476) DirectComm: Failed to receive direct response: -1 Sending direct DNS request has failed. If you run the tool multiple times at different times, are you repeatedly getting the errors only for these servers ? kamiran.asia 1 Link to comment Share on other sites More sharing options...
kamiran.asia 5 Posted November 29, 2020 Author Share Posted November 29, 2020 6 minutes ago, Marcos said: You received a communication error for servers 38.90.226.21-38.90.226.25, e.g.: Sending requests to host h5-ars05-v.eset.com (38.90.226.25). Direct DNS request, UDP protocol, port 53, A record: response 127.0.4.210, TTL 120 Direct DNS request, UDP protocol, port 53, TXT record: response s:2130707666, TTL 120 Direct DNS request, TCP protocol, port 53, A record: DirectComm: Timeout occurred after (12000)ms on fd(476) reading(0) B DirectComm: Failed to receive direct response: -1 Sending direct DNS request has failed. Direct DNS request, UDP protocol, port 53535, A record: DirectComm: Timeout occurred during socket read after (6000)ms on fd(476) DirectComm: Failed to receive direct response: -1 Sending direct DNS request has failed. If you run the tool multiple times at different times, are you repeatedly getting the errors only for these servers ? It seems that there is a problem in ISP , We will work on this problem , Thank You Very Much. Link to comment Share on other sites More sharing options...
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