Limited Connection in AntiSpam Module

[kamiran.asia 5]

Hi Dear ESET Support.

We have problem in our Mail Security For Exchange. As You can see in Screen Shot of Mail Security , Anti-Spam Connection is limited.

We have ping connection to all these servers :

h1-ars01-v.eset.com     91.228.166.61
h1-ars02-v.eset.com     91.228.166.62
h1-ars03-v.eset.com     91.228.166.63
h1-ars04-v.eset.com     91.228.166.64
h1-ars05-v.eset.com     91.228.166.65
h3-ars01-v.eset.com     91.228.167.36
h3-ars02-v.eset.com     91.228.167.67
h3-ars03-v.eset.com     91.228.167.68
h3-ars04-v.eset.com     91.228.167.74
h3-ars05-v.eset.com     91.228.167.116
h5-ars01-v.eset.com     38.90.226.21
h5-ars02-v.eset.com     38.90.226.22
h5-ars03-v.eset.com     38.90.226.23
h5-ars04-v.eset.com     38.90.226.24
h5-ars05-v.eset.com     38.90.226.25

 

What can cause this problem ? ( As you see the problem is temporary in some hours of a day )

 

anydesk00000.zip

[Marcos 5,070]

Please generate a log with this tool when the issue occurs:

https://forum.eset.com/files/file/14-asclouddiag_x64exe/

[kamiran.asia 5]

Hi Dear Marcos and thank you for your rapid response as usual 😍

the Log is attached.

logs.txt

[Marcos 5,070]

You received a communication error for servers 38.90.226.21-38.90.226.25, e.g.:

Sending requests to host h5-ars05-v.eset.com (38.90.226.25).
Direct DNS request, UDP protocol, port 53, A record: response 127.0.4.210, TTL 120
Direct DNS request, UDP protocol, port 53, TXT record: response s:2130707666, TTL 120
Direct DNS request, TCP protocol, port 53, A record: DirectComm: Timeout occurred after (12000)ms on fd(476) reading(0) B
DirectComm: Failed to receive direct response: -1
Sending direct DNS request has failed.

Direct DNS request, UDP protocol, port 53535, A record: DirectComm: Timeout occurred during socket read after (6000)ms on fd(476)
DirectComm: Failed to receive direct response: -1
Sending direct DNS request has failed.

If you run the tool multiple times at different times, are you repeatedly getting the errors only for these servers ?

[kamiran.asia 5]

6 minutes ago, Marcos said:

You received a communication error for servers 38.90.226.21-38.90.226.25, e.g.:

Sending requests to host h5-ars05-v.eset.com (38.90.226.25).
Direct DNS request, UDP protocol, port 53, A record: response 127.0.4.210, TTL 120
Direct DNS request, UDP protocol, port 53, TXT record: response s:2130707666, TTL 120
Direct DNS request, TCP protocol, port 53, A record: DirectComm: Timeout occurred after (12000)ms on fd(476) reading(0) B
DirectComm: Failed to receive direct response: -1
Sending direct DNS request has failed.

Direct DNS request, UDP protocol, port 53535, A record: DirectComm: Timeout occurred during socket read after (6000)ms on fd(476)
DirectComm: Failed to receive direct response: -1
Sending direct DNS request has failed.

If you run the tool multiple times at different times, are you repeatedly getting the errors only for these servers ?

It seems that there is a problem in ISP , We will work on this problem , Thank You Very Much.