ambubaja 0 Posted November 26, 2020 Share Posted November 26, 2020 I wanted to update my ESET CSP on my Mac. I tried several times - error message appears. I am using the newest macOS 11 on my Mac. Has anybody the same problem or an idea what to do? Link to comment Share on other sites More sharing options...
ambubaja 0 Posted November 26, 2020 Author Share Posted November 26, 2020 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,719 Posted November 27, 2020 Administrators Share Posted November 27, 2020 Please collect logs as per https://support.eset.com/en/kb3404 and open a ticket with your local ESET support. Link to comment Share on other sites More sharing options...
sesk 14 Posted November 27, 2020 Share Posted November 27, 2020 I had to uninstall eset, use below link to download the lastest version (uninstaller included). Reboot. Install the latest version. Reboot again. Works. https://support.eset.com/en/kb3237-download-install-and-activate-eset-cyber-security-or-eset-cyber-security-pro Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted November 27, 2020 ESET Moderators Share Posted November 27, 2020 Hello @sesk / @ambubaja, can you please provide me with the logs gathered as Marcos described? Our macOS support specialist would like to check them. Just send me and @TomasP a private message with download details and reference to this topic. Thank you, Peter Link to comment Share on other sites More sharing options...
highlander 0 Posted November 28, 2020 Share Posted November 28, 2020 I'm getting the same error message (in German) on several macs too. I've collect the logs and send the zip to support. Or do you want @Peter Randziak a private message with the logs? Thanks, Henk Link to comment Share on other sites More sharing options...
Administrators Marcos 4,719 Posted November 28, 2020 Administrators Share Posted November 28, 2020 Does the issue persist after you reboot the system and try installing v6.10.460.1 again? Link to comment Share on other sites More sharing options...
highlander 0 Posted November 28, 2020 Share Posted November 28, 2020 31 minutes ago, Marcos said: Does the issue persist after you reboot the system and try installing v6.10.460.1 again? I don't have try installing v6.10.460.1 again, because after reboot the system that version is installed. So after installing v6.10.460.1 and getting the message "Installation failed" / Installation Fehlgeschlagen" you have to reboot the system. Link to comment Share on other sites More sharing options...
ambubaja 0 Posted November 29, 2020 Author Share Posted November 29, 2020 Hi, I waited unitil today and tried again. It's working now. I did not uninstall. I guess that the first update package was corrupt. Link to comment Share on other sites More sharing options...
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