ambubaja 0 Posted November 26, 2020 Share Posted November 26, 2020 I wanted to update my ESET CSP on my Mac. I tried several times - error message appears. I am using the newest macOS 11 on my Mac. Has anybody the same problem or an idea what to do? Quote Link to post Share on other sites
ambubaja 0 Posted November 26, 2020 Author Share Posted November 26, 2020 Quote Link to post Share on other sites
Administrators Marcos 3,578 Posted November 27, 2020 Administrators Share Posted November 27, 2020 Please collect logs as per https://support.eset.com/en/kb3404 and open a ticket with your local ESET support. Quote Link to post Share on other sites
sesk 0 Posted November 27, 2020 Share Posted November 27, 2020 I had to uninstall eset, use below link to download the lastest version (uninstaller included). Reboot. Install the latest version. Reboot again. Works. https://support.eset.com/en/kb3237-download-install-and-activate-eset-cyber-security-or-eset-cyber-security-pro Quote Link to post Share on other sites
ESET Moderators Peter Randziak 557 Posted November 27, 2020 ESET Moderators Share Posted November 27, 2020 Hello @sesk / @ambubaja, can you please provide me with the logs gathered as Marcos described? Our macOS support specialist would like to check them. Just send me and @TomasP a private message with download details and reference to this topic. Thank you, Peter Quote Link to post Share on other sites
highlander 0 Posted November 28, 2020 Share Posted November 28, 2020 I'm getting the same error message (in German) on several macs too. I've collect the logs and send the zip to support. Or do you want @Peter Randziak a private message with the logs? Thanks, Henk Quote Link to post Share on other sites
Administrators Marcos 3,578 Posted November 28, 2020 Administrators Share Posted November 28, 2020 Does the issue persist after you reboot the system and try installing v6.10.460.1 again? Quote Link to post Share on other sites
highlander 0 Posted November 28, 2020 Share Posted November 28, 2020 31 minutes ago, Marcos said: Does the issue persist after you reboot the system and try installing v6.10.460.1 again? I don't have try installing v6.10.460.1 again, because after reboot the system that version is installed. So after installing v6.10.460.1 and getting the message "Installation failed" / Installation Fehlgeschlagen" you have to reboot the system. Quote Link to post Share on other sites
ambubaja 0 Posted November 29, 2020 Author Share Posted November 29, 2020 Hi, I waited unitil today and tried again. It's working now. I did not uninstall. I guess that the first update package was corrupt. Quote Link to post Share on other sites
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