ESET Cyber Security Pro 6.10.460.10 (MAC) - update not possible

[ambubaja 0]

I wanted to update my ESET CSP on my Mac. I tried several times - error message appears. 

I am using the newest macOS 11 on my Mac.

Has anybody the same problem or an idea what to do? 

[ambubaja 0]

[Marcos 5,070]

Please collect logs as per https://support.eset.com/en/kb3404 and open a ticket with your local ESET support.

[sesk 23]

I had to uninstall eset, use below link to download the lastest version (uninstaller included). Reboot. Install the latest version. Reboot again. Works. 
 

https://support.eset.com/en/kb3237-download-install-and-activate-eset-cyber-security-or-eset-cyber-security-pro

[Peter Randziak 1,130]

Hello @sesk / @ambubaja,

can you please provide me with the logs gathered as Marcos described? 

Our macOS support specialist would like to check them.

Just send me and @TomasP a private message with download details and reference to this topic.

Thank you, Peter

[highlander 0]

I'm getting the same error message (in German) on several macs too.

I've collect the logs and send the zip to support.

Or do you want @Peter Randziak a private message with the logs?

Thanks,
Henk

[Marcos 5,070]

Does the issue persist after you reboot the system and try installing v6.10.460.1 again?

[highlander 0]

31 minutes ago, Marcos said:

Does the issue persist after you reboot the system and try installing v6.10.460.1 again?

I don't have try installing v6.10.460.1 again, because after reboot the system that version is installed.

So after installing v6.10.460.1 and getting the message "Installation failed" / Installation Fehlgeschlagen" you have to reboot the system.

[ambubaja 0]

Hi, I waited unitil today and tried again. It's working now. I did not uninstall. I guess that the first update package was corrupt.