Niklas_TSI 0 Posted November 26, 2020 Share Posted November 26, 2020 Hi! One of our customers who works with SAP in their browser gets some of its contents blocked. It would not help to set any excluding options so I had to turn off "Enable application protocol content filtering" which disables "Web access protection" and "Anti-Phishing protection". Anyone who got any tips how to just exclude this web page? Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 26, 2020 Administrators Share Posted November 26, 2020 Is it a local web page that doesn't load? Could you post a screen shot of how it looks like with the address bar included? Link to comment Share on other sites More sharing options...
Niklas_TSI 0 Posted December 7, 2020 Author Share Posted December 7, 2020 Hi! Sorry for the late reply. Yes, it is a local web page but it uses SAP which is a big business platform. You can't see much on a screen shot, the only thing that happens is that some buttons are missing until I turn off the "Enable application protocol content filtering". Link to comment Share on other sites More sharing options...
Niklas_TSI 0 Posted December 10, 2020 Author Share Posted December 10, 2020 Hi again! A different question, can I somehow turn off "Enable application protocol content filtering" for all the users through a policy in the ESET Security Management Center? Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 10, 2020 Administrators Share Posted December 10, 2020 Disabling protocol filtering would be actually dangerous - access to websites hosting malware would not be blocked and clients could download fresh undetected malware from them, scam and phishing websites would be accessible by users, etc. I'd rather recommend adding an exception for the necessary url or certificate in case of SSL communication as a temporary solution. If the issue is not resolved with the next version of the Internet protection module, further advanced protocol filtering logs will be required for perusal. Link to comment Share on other sites More sharing options...
Niklas_TSI 0 Posted January 4, 2021 Author Share Posted January 4, 2021 Thank you. I will check if it works now. If it does not, what do you need from me to investigate this further? Link to comment Share on other sites More sharing options...
Niklas_TSI 0 Posted January 7, 2021 Author Share Posted January 7, 2021 Hi again! It still does'nt work. Please see attached image, when choosing month and apply the blue circle below is just spinning. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 7, 2021 Administrators Share Posted January 7, 2021 If it doesn't work with Internet protection module 1419, please carry on as follows: - enable advanced network protection and protocol filtering logging under Tools -> Diagnostics in the adv. setup - reproduce the issue - disable logging - collect logs with ESET Log Collector and open a ticket with your local ESET distributor. Link to comment Share on other sites More sharing options...
Niklas_TSI 0 Posted February 10, 2021 Author Share Posted February 10, 2021 Thank you! I will try this! Link to comment Share on other sites More sharing options...
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