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Newest Customer targeted by a payed hacker?


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Hello, I hope all of us are doing well.

 I am releasing the ESET product for protection in mobiles, I am a newest customer in this big family called Eset. The subject that takes me to here it was because I am beeing extremely tarjeted with a payed hacker who controls all about what I am doing in my digital life to next tell people to make me a billying action or cyberbullying action also.

I need some special support to avoid this situation in consideration that I am just coming from  having an a  unfortunate experience from kaspersky, for a simply fact that, because they couldnt not being able to asist me as I need it to detect a malware (for ehat they are), in summary this experience they not dignify them in absolute for all the proofs and mistakes that any one of us can maybe detect by common sense, his team from philipines are terrible, I think that we havent to think that they are the only guilty supoort because they are only a contracted company by kaspersky, bit what I can say is even if they will invite me to drive their ferrari they will also not compesate all the terrible service and wasted time that they gave to at the end to not fix anything.

 So as you can imagine this malware is still continuing running ... in fact, my privacy is compromised and I need an investigation to find this malware, I need an efficient asistance to analysis all processes in background...

What could we do a priori, to inhibit this situation? 

In summary, I would like to hunt malware to bring it to justice, there are many issues that makes me need urgently to pay attention to this troubble.

I have send this request to start to support:

Could I trust in ESET Team?

 

Could I know where are yours servers to protect customers in South America?

They are also in Headquarters?

Where are they? I need extra garantie.

 

What are the laws that in turn are supporting our privacy policies to protect also the privacy of our customers?

 

This is my first request:

 

Also this a extremely situation where also because legal norms in my country in south America are terrible they have not improved anthing to at least to fight to this type vulnerations of our privacy throught the enforcement of my goverment. 

 

I have many doubts to start:

 

First: if I have malwarebytes and your application? Can it be incompatible if I am using both on my phone? Or perhaps it is not enough to see it as a technical problem in this case but that in any case in this world of cybersecurity: the more apps can be added the better, and not as the phrase says: that sometimes less is not more.

 

SECOND: If in case I have already subscribed for the use of your product with a different account from google play or gmail to which I use all my applications that I have installed on my phone, can this bring any problems or incompatibilities? If you were to use the Chrome browser in turn with a different account to which I already have all my applications and also from a different account to which I have also subscribed your product, will this also generate some other incompatibility style?

 

THIRD: What information can I send you, apart from an error report from the developer mode from my mobile or aida 64 or traces from an option that my Android has? Can you send me an email to send these analyzes? It does not allow me not only to do a total analysis of the mobile ... I do not know if the malware may be doing it ... but on the other hand, I cannot download any direct report on my mobile so that they can then be sent as an attachment.

 

FOURTH: If I simply wanted to go beyond what was already mentioned in relation to the incompatibilities that may exist between Google Play and the way Android phones work, I ask if I would like to cancel the subscription and change only the Google account with which I am subscribed. , can I do it without problems by unsubscribing and re-subscribing with another Google account? (See screenshot)

 

FIFTH: Why is it not intuitive for me to see how I can activate the pishing option? (see screenshot)

 

SIXTH: Can we have a support where they can physically analyze my phone? Or in a remote way?

 

SEVENTH: How could I do in case I wanted to back up my phone (without adulterating dates and files created) and how could I do it later if I wanted to do a deep cleaning of it?

 

EIGHTH: In case they can also be

My communications being intercepted from another side, such as through GSM Technology (or SS7 vulnerability), what could they do or recommend doing?

 

NINTH: Because when filling out the form, do they only count so that I can only attach a single file? but also apparently they do not give importance to it which is that the operating system may be running on time?

 

 

TENTH: What can I do with what the app informs me about the audit? Can I remove or in the second instance, these can be add-ons or collaborate with malware? Let's say it helps me to see all that?

 

ELEVENTH FIRST: Do you have a mobile record collector? as well as for PC?

 

TWELFTH: They claim to say that they can monitor all the activities of the phone, what exactly does it refer to? so could i investigate how to or record my screen remotely and see when it can detect something strange in systems or when it works?

 

THIR TEENTH: How can I get a report of everything scanned by the application?

 

FOUR TEENTH: I have had to necessarily turn off the safe start of my mobile, let's say in this sense ESET is more powerful than this barrier of the same operating system?

 

FIFTH TEENTH: When they say they want to control the phone to the point of being able to delete or even change the password, does this mean that you can also change it? and one more everything could be reset via email, correct? I mean that the first barrier is in the email above all, right? Let's say how I could reinforce in this case the access to my email and be able to have it in the most anonymous way, once the subscription has been created, how could I change it also (apart from the one I have used to subscribe?) which advises to have only an email as for both (subscription and interaction account?)? in this case could I change both or have a subscription outside of google play? without a google mail?

 

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On 11/26/2020 at 4:22 PM, SebastianWyatt said:

Hello, I hope all of us are doing well.

 I am releasing the ESET product for protection in mobiles, I am a newest customer in this big family called Eset. The subject that takes me to here it was because I am beeing extremely tarjeted with a payed hacker who controls all about what I am doing in my digital life to next tell people to make me a billying action or cyberbullying action also.

I need some special support to avoid this situation in consideration that I am just coming from  having an a  unfortunate experience from kaspersky, for a simply fact that, because they couldnt not being able to asist me as I need it to detect a malware (for ehat they are), in summary this experience they not dignify them in absolute for all the proofs and mistakes that any one of us can maybe detect by common sense, his team from philipines are terrible, I think that we havent to think that they are the only guilty supoort because they are only a contracted company by kaspersky, bit what I can say is even if they will invite me to drive their ferrari they will also not compesate all the terrible service and wasted time that they gave to at the end to not fix anything.

 So as you can imagine this malware is still continuing running ... in fact, my privacy is compromised and I need an investigation to find this malware, I need an efficient asistance to analysis all processes in background...

What could we do a priori, to inhibit this situation? 

In summary, I would like to hunt malware to bring it to justice, there are many issues that makes me need urgently to pay attention to this troubble.

I have send this request to start to support:

Could I trust in ESET Team?

 

Could I know where are yours servers to protect customers in South America?

They are also in Headquarters?

Where are they? I need extra garantie.

 

What are the laws that in turn are supporting our privacy policies to protect also the privacy of our customers?

 

This is my first request:

 

Also this a extremely situation where also because legal norms in my country in south America are terrible they have not improved anthing to at least to fight to this type vulnerations of our privacy throught the enforcement of my goverment. 

 

I have many doubts to start:

 

First: if I have malwarebytes and your application? Can it be incompatible if I am using both on my phone? Or perhaps it is not enough to see it as a technical problem in this case but that in any case in this world of cybersecurity: the more apps can be added the better, and not as the phrase says: that sometimes less is not more.

 

SECOND: If in case I have already subscribed for the use of your product with a different account from google play or gmail to which I use all my applications that I have installed on my phone, can this bring any problems or incompatibilities? If you were to use the Chrome browser in turn with a different account to which I already have all my applications and also from a different account to which I have also subscribed your product, will this also generate some other incompatibility style?

 

THIRD: What information can I send you, apart from an error report from the developer mode from my mobile or aida 64 or traces from an option that my Android has? Can you send me an email to send these analyzes? It does not allow me not only to do a total analysis of the mobile ... I do not know if the malware may be doing it ... but on the other hand, I cannot download any direct report on my mobile so that they can then be sent as an attachment.

 

FOURTH: If I simply wanted to go beyond what was already mentioned in relation to the incompatibilities that may exist between Google Play and the way Android phones work, I ask if I would like to cancel the subscription and change only the Google account with which I am subscribed. , can I do it without problems by unsubscribing and re-subscribing with another Google account? (See screenshot)

 

FIFTH: Why is it not intuitive for me to see how I can activate the pishing option? (see screenshot)

 

SIXTH: Can we have a support where they can physically analyze my phone? Or in a remote way?

 

SEVENTH: How could I do in case I wanted to back up my phone (without adulterating dates and files created) and how could I do it later if I wanted to do a deep cleaning of it?

 

EIGHTH: In case they can also be

My communications being intercepted from another side, such as through GSM Technology (or SS7 vulnerability), what could they do or recommend doing?

 

NINTH: Because when filling out the form, do they only count so that I can only attach a single file? but also apparently they do not give importance to it which is that the operating system may be running on time?

 

 

TENTH: What can I do with what the app informs me about the audit? Can I remove or in the second instance, these can be add-ons or collaborate with malware? Let's say it helps me to see all that?

 

ELEVENTH FIRST: Do you have a mobile record collector? as well as for PC?

 

TWELFTH: They claim to say that they can monitor all the activities of the phone, what exactly does it refer to? so could i investigate how to or record my screen remotely and see when it can detect something strange in systems or when it works?

 

THIR TEENTH: How can I get a report of everything scanned by the application?

 

FOUR TEENTH: I have had to necessarily turn off the safe start of my mobile, let's say in this sense ESET is more powerful than this barrier of the same operating system?

 

FIFTH TEENTH: When they say they want to control the phone to the point of being able to delete or even change the password, does this mean that you can also change it? and one more everything could be reset via email, correct? I mean that the first barrier is in the email above all, right? Let's say how I could reinforce in this case the access to my email and be able to have it in the most anonymous way, once the subscription has been created, how could I change it also (apart from the one I have used to su Appvnbscribe?) which advises to have only an email as for both (subscription and interaction account?)? in this case coul SHAREitd I change both or have a subscription outside of google play? without a google mail?

 

issue got solved!!

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