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Eset Endpoint Antivirus 7.1.6.0 on Linux 20.10


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Hi there! we got an intresting problem in our infrastructure. We use ESMC Version 7.2 (7.2.2236.0) with windows and linux clients. Have one client with Linux 20.10 with 5.8.0-29-generic kernel and kernel header. it got a problem the "Real-time file system protection is non-functional"

in the log it has: 

ESET Endpoint Antivirus error: Error compiling on-access kernel modules

and:

SET Endpoint Antivirus Error: Cannot open file /lib/modules/5.8.0-26-generic/eset/eea/eset_rtp.ko: No such file or directory#012

as i see it want to use 5.8.0-26 kernel, 5.8.0-29 is too new to him, or 7.1.6.0 is not compatibility with Ubuntu 20.10?

i tried to re-deploy the Antivirus, nothing change.

i got a full log, if you need, let me know.

 

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Thanks Marcos! 

Can we know when get it supported? if i remember correctly the 7.1.6.0 got 20.04 support. Does the next update have a chance to include it?

 

In advance thank you for your answer!

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  • 4 weeks later...
  • 4 weeks later...
On 11/18/2020 at 7:47 AM, Marcos said:

Unfortunately Linux 20.10 is not supported. The latest supported version is 20.04 LTS.

You got 20.04 LTS working??, I have 6 PCs i cant get it to work on, any tips?

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30 minutes ago, robmorin said:

You got 20.04 LTS working??, I have 6 PCs i cant get it to work on, any tips?

I didn't find any tickets related to Ubuntu 20.04 LTS and Endpoint v7. Please collect logs as per https://support.eset.com/en/kb6159 and open a support ticket. If your local ESET distributor is unable to help, they should contact ESET HQ for assistance.

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1 minute ago, Marcos said:

I didn't find any tickets related to Ubuntu 20.04 LTS and Endpoint v7. Please collect logs as per https://support.eset.com/en/kb6159 and open a support ticket. If your local ESET distributor is unable to help, they should contact ESET HQ for assistance.

Ok so I bought Eset Endpoint Antivirus Protect cloud online from your website for $1600, no distributor is needed. You are my help. I have my logs where do i upload them, I have opened 4 tickets in the last 4 days with no response that is why I am in these forums!!

I am not going to fill out that useless form for the 5th time, I am attaching the logs to this post.

Please Advise.

HardentStrace.zip HardentLogs.zip

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